My wife and I were looking for a quick getaway and a nice dinner and decided on the Proximity as it is a LEEDS certified property. Arrival was very nice, with a greeting by a cheerful valet and a friendly, efficient check in. Our room was lovely. Nice and warm on a cold gray day. The furnishings were of high quality and the bed linens were crisp, white and luxurious.
We went down to the lounge for drinks and once again,we were impressed by the decor. Muted tones and flowing draperies set a romantic and easy mood. The drinks were perfect and the service was outstanding. The lounge had a talented jazz trio which we enjoyed and after a few drinks it was time for a good nights's sleep in our terrific room.
The next morning we had breakfast in the restaurant and the food and service was again without flaw. However, when we made our way to the lobby to check out, it was as if someone had flipped a switch from "warm and hospitable" to "disinterested and inattentive."
The desk clerk was a bit cold, but given the quality of the rest of our visit, I wouldn't have even mentioned it if not for woefully inadequate valet performance.
We asked Andrew for our car and was assured it would be retrieved promptly. As it looked like he was taking someone to their room, we sat in the lovely lobby to wait for him to finish. When he returned to the lobby, we figured he would grab the keys and bring around our vehicle. After about 10 minutes of no car or sign of Andrew my wife went to the desk to see what the delay was and was told by Andrew that he did not know we needed our car. He then assured my wife it would only be moment. Unfortunately, that was not the case. This delay, however was caused by Andrew and the 2 desk agents chatting loudly behind the front desk. After the impromptu gathering behind the desk was finished, Andrew finally went to get our car. He wasn't finished disappointing us, though as he didn't pull our car into the porte cochere, but left it out in the pouring rain for us, handing us the key as he brushed past us on his way to get out of the cold.
Our memory of the Proximity should have been of the beautiful room, swanky lounge and professional service, but instead will be marred by a lackluster and borderline surly departure experience. I will not be recommending Proximity to any of my friends with standards.
- Official Description (provided by the hotel):
- Built to use 36% less energy and 30% less water than a comparable hotel, the Proximity Hotel offers a glimpse of the future while celebrating the past. Sustainable practices, custom-designed furnishings, commissioned art and innovative design await guests in every corner of the 147-room luxury "green" hotel and its adjacent restaurant. ... more less
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- Also Known As:
- Proximity Hotel Greensboro