We have been long-time guests at this property, and have always used it as a standard for every Residence Inn that we visit. It was that good. However, something not-good seems to be happening. Last week we were shocked, with others, that the long-time manager, Ken, had abruptly left. What a loss his absence will be.
When we arrived we noticed that the grass had not been cut in the front, and the newspapers in the lobby area were from the previous day. Once in our room, we found that the posted weekly "menu" of social experiences was from the previous month. When I visited the business center to print out a map, the computer was out of ink. At the weekly BBQ, they ran out of clean glasses as well as out of white wine. In my opinion, NONE of this would have happened if Ken had been there. In fact, we often found him doing the actual BBQ cooking himself. while enjoying conversation with guests on their lovely patio. Speaking of the patio, they really need additional umbrella tables - two tables just doesn't do the job.
The breakfast, as usual, was outstanding. One reviewer mentioned that they found better elsewhere. Really? We were offered scrambled eggs, two types of sausage, home fries, pancakes, french toast, McDonald's-type egg mcmuffins, a waffle bar, hot oatmeal, fresh fruits and yogurts -- on, and on, and on. Plus, eating on REAL glass plates with REAL silverware instead of plastic, is a huge plus over other similarly priced properties. I am at a loss as to what more the previous review could possibly want.
We will give it another try, of course, but whatever happened to Ken is a loss to his loyal staff as well as his loyal guests.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
August 7, 2012
Thank you for taking your time to send a review, we are taking steps to make the transition as smooth as possible for everyone, we have addressed everything you noted and I hope when you come to Greensboro next time you will stay with us again. If I can assist you with anything please feel free to call the hotel and ask for the Director of Sales. We appreciate your business.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.