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“Rooms are great, service needs improvement..” 3 of 5 stars
Review of Sun Suites of Greensboro

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Sun Suites of Greensboro
1.5 of 5 Hotel   |   1200 Lanada Rd., Greensboro, NC 27407 (Formerly Lodge America of Greensboro)   |  
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Hotel website
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Hotel amenities
Ranked #62 of 75 Hotels in Greensboro
Roanoke, Virginia
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
16 helpful votes 16 helpful votes
“Rooms are great, service needs improvement..”
3 of 5 stars Reviewed July 14, 2014

I booked the hotel for July 4. I arrived and had to wait almost 5 minutes or so for someone to come to the desk. Finally got our room. It was cute. A little kitchenette, a bar with a couple of stools, and a fridge. I didn't need all of that but if I did.. I would have had anything to cook with as there were no pots, pans, dishes, or silverware. I've never stayed at a suite so I don't know if that should be included. Anyway, the stay was fine. It was quiet. The next day when returning the key, I had to wait another 5 minutes for them. There was a person ahead of me when I came in who said "good luck. I've been waiting for a while." He left and then a person came to the desk. I told them that there was another person that he just stepped outside and they said "he'll be back." So I would say just work on that, having someone at the desk the whole time. Other than that I enjoyed my stay.

  • Stayed July 2014
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sunsuites G, General Manager at Sun Suites of Greensboro, responded to this review, July 16, 2014
Dear Guest,

Thank you so much for taking time out of your day to post a review on Trip Advisor. We are so happy to hear that you enjoyed your stay! Your feedback is very important to us and we will use that to continually improve our customer service experiences.

Best Regards,

Tammy Nichols
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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99 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • Any
English first
Greensboro, North Carolina
1 review
3 of 5 stars Reviewed May 15, 2014

At first I was put in a room that looked like the person just left. The pillows were array, the lights & TV was left on. But the front desk person was very kind and gave me another room. The room was clean and cool. It was definitely better than I thought for the price. I will definitely come back.

  • Stayed May 2014, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sunsuites G, General Manager at Sun Suites of Greensboro, responded to this review, May 23, 2014
Dear Guest

Thank you for taking the time to post a review on Trip Advisor regarding Sun Suites! We value our guests and your feedback is important to us. We are happy to know that you enjoyed your stay! Thanks again and we look forward to your next visit!

Best Regards

Tammy Nichols
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 22, 2014 via mobile

I have stayed in slimed every hotel at th same rate an have been very dissatisfied with Many things . From dirty linens , housekeeping not cleaning my room, bad service , free wifi that doesn't work and a list of online amenities that doesn't exist. I have stayed and am currently staying at the Sun Suites Greensboro. I have a queen room with a full kitchenette, granted it took me a minute to realize the timer inthe wall was for the stove. Everything has been great. My linens were clean kitchen and fridge clean. Some kitchen utensils for me IF I needed. And wifi that works. ... No running up my data usage!!! Great place, great staff, recommend Sun Suites to anyone needing an affordable place to stay with everything you need to survive.

  • Stayed March 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sunsuites G, General Manager at Sun Suites of Greensboro, responded to this review, May 23, 2014
Dear Guest

Thank you so much for the review you posted about Sun Suites Hotel!! We are so happy to hear that our amenities were helpful and our staff was friendly. Thanks again for your comments and we look forward to your return visit to Greensboro, NC.

Best Regards

Tammy Nichols
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Greensboro, North Carolina
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 7, 2014

I was moving out of one place, but new place wasn't ready to move into yet, so i just dropped in no reservation got a room that was like an apartment! i had all the eminities of home while away from home, it had a kitchen counter top eyes to cook on, refridgerator, microwave, even had a laundry area on site, i never had experienced that at a hotel before! So i was near one of the main streets that had all kinds of restraints and shopping. Right off the highway , friendly service, clean rooms , price was right! what more could you want? i checked in and didnt want to check out! Oh yes i will deffinately come back!

Room Tip: Rooms on upper levels have less unit noise,while corner suites are large and sunny. Rooms on the sou...
See more room tips
  • Stayed February 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sunsuites G, General Manager at Sun Suites of Greensboro, responded to this review, March 13, 2014
Dear Guest,

Thank you so much for taking the time to post a review regarding your stay at Sun Suites! We are happy to hear that you enjoyed your stay and that our amenities were exactly what you needed. We value our guests feedback and look forward to your next visit to Greensboro.

Best Regards,

Tammy Nichols
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jersey City, New Jersey
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed January 21, 2014

The hotel was built in 1998 and nothing has changed, All amenities are the same old and outdated , Loud noise all night, Door safety latch broken Ceiling had dark water stains from bathroom pipe which is located above bed. Floor tile peeling .Will never stay or recommend to anyone. Between low income families living there and the loud music from other rooms and parking lot and kids running around was worst stay at hotel. To management please don't bother to respond with automated response. You insult your guest by doing that. Briana was only bright spot.

Room Tip: Don't Go Stay away
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  • Stayed January 2014, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greensboro, North Carolina
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed January 9, 2014 via mobile

This place is crap. Rooms are dirty and old. Service is horrible. Better prices around if you look. Staff is rude and lazy. Night shift guy was walking around bare footed in lobby. Just nasty and unprofessional. They never answer phone when you call and never have clean towels to switch out. BEWARE..THEY OFFER DISCOUNT IF YOU LEAVE GOOD REVIEW WHICH IS AGAINST TRIP ADVISOR POLICY. DONT DO IT. This place should be out of business.

  • Stayed November 2013
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sunsuites G, General Manager at Sun Suites of Greensboro, responded to this review, January 13, 2014
I would like to thank you for your recent stay with us. I truly apologize you did not receive the service you expected. Your honest feedback is greatly appreciated as it provides us an opportunity to improve upon our customer service, hopefully allowing every guest to have the enjoyable stay we hope to provide them.

I would like the opportunity to speak with you as I was unable to locate any contact information concerning your stay. I would like to personally address your concerns in hopes you will give us the opportunity to show you that we do understand how to service our guest.

Please contact me concerning your stay I would be delighted to personally assist you.


Thank You
Joa Watson
General manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kernersville, North Carolina
Contributor
20 reviews 20 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed January 1, 2014

This has been by far the worst hotel I've ever stayed in, booked through Priceline... Totaled around $40.00 a night . It really wasn't enjoyable, worried about my safety , and if I was getting bed bugs the whole night! Stayed on the second floor and the people above us were so loud!!!! Very noisy ! I would not recommend this hotel, and I will not be returning. Check in was simple, the attendant was nice , and when her cell phone rang she ignored it instead of answering it. The sheets had random different hair on them too. See the pictures I took for more.

Stayed January 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sunsuites G, General Manager at Sun Suites of Greensboro, responded to this review, January 13, 2014
I would like to thank you for your recent stay with us. I truly apologize you did not receive the service you expected. Your honest feedback is greatly appreciated as it provides us an opportunity to improve upon our customer service, hopefully allowing every guest to have the enjoyable stay we hope to provide them.

As we have not had any issues with BB's, this has been addressed and been reported to our exterminating company for inspection. All other issues you mentioned have been addressed as well.

I hope that you will give us a chance to address your concerns, and perhaps give us another opportunity to show you that we do understand how to serve our guests.

Please feel free to contact me should you have any questions or need future accommodations. I would be delighted to personally assist you.


Thank You
Joa Watson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sun Suites of Greensboro

Address: 1200 Lanada Rd., Greensboro, NC 27407 (Formerly Lodge America of Greensboro)
Phone Number:
Location: United States > North Carolina > Greensboro
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #62 of 75 Hotels in Greensboro
Price Range (Based on Average Rates): $
Hotel Class:1.5 star — Sun Suites of Greensboro 1.5*
Number of rooms: 133
Reservation Options:
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Also Known As:
Lodge America Of Greensboro Hotel Greensboro
Hotel America Greensboro

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