My family and I stayed at this hotel over Thanksgiving. It was centrally located to the area shopping. rooms were clean. staff very hospitable. I realized when we got home that we had accidentally left something in our room. I called the hotel, and the clerk graciously said they had our item and would sent it out with ups the next day. I got a call from someone at the sheraton across the street who said they had my package and was I sure that I wanted them to send this package because of the cost involved? When I asked about the charges $31 (they were going to charge me almost $20, to pick it up and then shipping) I called the hotel to ask why the Sheraton had my package . After calling for over two hours, the manager finally called me back and said "so sorry I was doing reports" as if she was doing me a favor. She said people leave so many things it is inconvenient for her staff to send out everything left behind. It was their policy to have someone else deal with it. Long story, short ending . Paid $31 my daughter is happy Learned lesson DONT LEAVE ANYTHING BEHIND You will pay for it.
rooms are small
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
I'm so sorry you left an item here. We really did try to get it back to you, I even offered to go pick it up for you (at the UPS store located in a different property), but you declined my offer. We try to make policies fair for the guests and our busy property and sometimes that isn't feasible for everyone. I'll certainly review the shipping policy for lost and found items and see what more can be done. In the mean time, I have added 20,000 additional points to your HHonor's membership as a token of our appreciation and this should show up in a couple of weeks.
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