I was mightily impressed with Jean's quick responses to emails, and that she was happy to re-confirm our room for New Year's Eve (I do NOT want to get caught short on that night).
We booked a room with a private bath, just outside our door. Small, but clean. The room was very large, but seemed sparse. Some small, simple changes, like curtains and shampoo & conditioner would make the room perfect. I'm not sure why, but we got lots of painful static electricity from the linens on the bed. We did take off the blanket and that stopped most of them - if this happens to you, try that. As it was, the room was fine, immaculate. And Jean was such a great hostess that one can easily forget these small niggles.
Breakfast was a surprise. I thought 'continental' would be serve yourself, but Jean was there offering bagels, organic cereals, coffee etc. It was 'continental', but with something more. She helped boost our breakfast table conversation, although we were all there for the same concert the night before, so we had an immediate connection anyway! I left there with a hug from Jean and the feeling that we were special. I'm sure she does this for everyone, so she must be pretty special herself.
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