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“in need of makeover” 2 of 5 stars
Review of Homewood Suites by Hilton Greensboro

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Homewood Suites by Hilton Greensboro
3.0 of 5 Hotel   |   201 Centreport Drive, Greensboro, NC 27409   |  
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Ranked #24 of 75 Hotels in Greensboro
Certificate of Excellence 2014
Manhattan Beach, California
Top Contributor
109 reviews 109 reviews
35 hotel reviews
Reviews in 66 cities Reviews in 66 cities
63 helpful votes 63 helpful votes
“in need of makeover”
2 of 5 stars Reviewed August 7, 2012

The service was great. The rooms were worn down and in need of some detail. The carpet, wall covering, paint, and cabinets under the sink were really worn. The hadware in the room was outdated/ in need of replacement. The rooms were spacious and the bed was comfortable.

  • Stayed August 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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187 reviews from our community

Traveler rating
    81
    56
    27
    13
    10
See reviews for
70
14
6
63
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
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English first
Raleigh, North Carolina
Senior Contributor
23 reviews 23 reviews
16 hotel reviews
Reviews in 13 cities Reviews in 13 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed July 29, 2012

Older hotel. Well maintained and clean. Courteous staff. Located near the airport. Not many places nearby to shop....a convenient store and a couple of fast food restaurants...that's about it. Hotel is sandwiched between Greensboro and Winston Salem.

  • Stayed July 2012
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raleigh, North Carolina
Senior Contributor
38 reviews 38 reviews
38 hotel reviews
Reviews in 25 cities Reviews in 25 cities
26 helpful votes 26 helpful votes
2 of 5 stars Reviewed July 29, 2012

Stayed here for business for 8 days. Two separate stays. One for 5 days, the other for 3 days. The rooms are very very dark. The lighting is not well placed and not enough of it. The hallways smell really bad. The carpet is pretty dated. I was missing several channels for the entire stay. Never had NBC. Never ate dinner there, so can't comment. Breakfast was ok, the staff was very friendly. I spoke to the manager about all this and he said he would address them. The following I checked in and they gave me the wrong room. Imagine trying to get into a room that already had someone in there. That should never happen. The room was real nice, but still bad lighting and no tv channels. All my co workers experienced the same thing. This hotel does not live up to the Hilton brand image.

  • Stayed July 2012
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Salem, Virginia
1 review
5 of 5 stars Reviewed July 27, 2012

The staff was friendly and accomodating. I truly felt like a welcome guest. The free hot breakfast and dinner served daily (weekdays) was better than i expected. Again the staff working the buffett were friendly and helpful. Our room was very clean and comfortable as were the beds. The pool and outdoor areas were well maintained and relaxing. I will definitly stay again and highly recommend the Homewood Suites by Hilton Greensboro Airport.

  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Lynchburg, Virginia
Top Contributor
77 reviews 77 reviews
15 hotel reviews
Reviews in 19 cities Reviews in 19 cities
23 helpful votes 23 helpful votes
1 of 5 stars Reviewed July 14, 2012

My wife and I were scheduled to stay at this hotel recently.
They did not have our room ready at the 3pm check-in time. The room that they tried to put us in was on a smoking floor when our reservation was for non-smoking.
Found the hotel not to be clean and found some of the staff to have attitudes.
We contacted Hilton reservation headquarters and they made accommodations for us at Hilton Garden Inn, that was great.
We stay at Hilton properties frequently when traveling and this is the 1st time that we had a problem such as this.
This property seems to just have poor management.

  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris T, General Manager at Homewood Suites by Hilton Greensboro, responded to this review, July 18, 2012
AI G,

I appreciate you providing feedback regarding your experience with us. It is important we learn of guest’s concerns so we can address issues that may hinder a wonderful stay. I apologize for the smoking room assignment and can understand how frustrating that can be. Again, your feedback is valued to us and we will work with our front desk and housekeeping teams to make sure your concerns are followed up on. Should you return to the area with your family or on business, you are welcome to stay with us. We would enjoy the opportunity to make your next visit a positive one.
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Atlanta, Georgia
1 review
4 of 5 stars Reviewed July 9, 2012

Very spacious and "like new" rooms. Enjoyed the "home" feeling.
Arrived to the hotel at midnight and had a speedy and hospitable check-in.
Saved the info for when we need to stay in Greensboro with the family again.
This is a winner!

  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris T, General Manager at Homewood Suites by Hilton Greensboro, responded to this review, July 18, 2012
We look forward to welcoming you back to Greensboro on your next visit!
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Raleigh, North Carolina
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed July 5, 2012

The staff at this hotel were the best I've seen in a long time! The breakfast was better than I expected and the room was clean and I loved that the windows actually opened! It was a nice, relaxing hotel to come back to after a long day of business....

  • Stayed June 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris T, General Manager at Homewood Suites by Hilton Greensboro, responded to this review, July 18, 2012
Thank you for your kind words on our staff and hotel! We look forward to your return visit to our hotel!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Homewood Suites by Hilton Greensboro

Address: 201 Centreport Drive, Greensboro, NC 27409
Phone Number:
Location: United States > North Carolina > Greensboro
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#17 Family Hotel in Greensboro
#22 Business Hotel in Greensboro
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites by Hilton Greensboro 3*
Number of rooms: 104
Official Description (provided by the hotel):
Welcome to the Homewood Suites by Hilton® Greensboro hotel, located in the heart of the Piedmont Triad in Greensboro, North Carolina. Just two miles from Piedmont International Airport, our hotel offers both vacationers and extended stay guests the ideal place to stay when visiting the main sights of Greensboro and its surrounding area. Our spacious studio, one- and/or two-bedroom suites feature separate living and sleeping areas. Each has a fully-equipped kitchen with full-size refrigerator, microwave, 2-burner stove and dishwasher. You’ll find enough space for work, study or entertaining – plus all the comforts of home including two remote control TVs, complimentary high speed internet access, and two phones with voice mail. Enjoy a complimentary Suite Start® hot breakfast seven days a week and a Welcome Home Reception® featuring a complimentary light meal and beverages Monday through Thursday evenings (local laws apply). ... more   less 
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Also Known As:
Homewood Suites By Hilton Greensboro Airport Hotel Greensboro
Hilton Greensboro
Homewood Greensboro
Homewood Suites Greensboro Airport
Greensboro Homewood Suites
Greensboro Hilton

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