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“Great staff” 4 of 5 stars
Review of Greensboro Marriott Downtown

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Greensboro Marriott Downtown
3.5 of 5 Hotel   |   304 N. Greene Street, Greensboro, NC 27401   |  
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Ranked #36 of 75 hotels in Greensboro
Washington DC, District of Columbia
Senior Contributor
36 reviews 36 reviews
24 hotel reviews
Reviews in 25 cities Reviews in 25 cities
39 helpful votes 39 helpful votes
“Great staff”
4 of 5 stars Reviewed May 22, 2013

I was in Greensboro for a wedding. I think that what stood out most about this hotel was the caliber of the staff. On the day of my check-in, I received what I thought was a automatically generated email welcoming me to the hotel. On the off chance that someone was monitoring the email, I replied to say I wouldn't be arriving until almost midnight. The manager personally wrote back and assured me that my room would be held and ready when I arrived, which I really appreciated. The housekeeping and front desk staff were very kind and willing to accommodate some special requests - even though it was a very busy weekend where the hotel was hosting guests for three weddings, a graduation, and two conferences! The valet was also helpful when I needed a taxi unexpectedly. Overall, I was very happy with my stay -- and the convenience of the location could not be beat. I also enjoyed the pool and gym facility.

  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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184 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • Any
English first
Tampa, Florida
Top Contributor
59 reviews 59 reviews
42 hotel reviews
Reviews in 39 cities Reviews in 39 cities
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed May 18, 2013

Standard Downtown Marriott that is an excellent choice for downtown Greensboro. The staff was what southern hospitality is all about...very impressed with the friendly and caring attitude from valet to housekeeping. It is an older Marriott that is very well managed! My only complaint was the quality and amount of food in the concierge level.

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
north carolina
Contributor
18 reviews 18 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed May 9, 2013

I realize management has very little control over stuff like this but if you are staying here to participate in a sporting (or other) event that starts early in the morning understand that this hotel has a large banquet facility and some people attending these events don't exactly do the polite thing. Although our family wasn't adversely impacted, people in our group were woken up at 2 in the morning by drunk, loud, obnoxious individuals who had been attending a wedding. They thought it was perfectly reasonable to host an "after party" in a room for 40 people. Management did the right thing (they called the police) to break up the party. That doesn't matter, though, if you are trying to get some sleep. In addition, service was super slow at the hotel restaurant.

Stayed May 2013, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Blue Bell, Pennsylvania
Top Contributor
77 reviews 77 reviews
16 hotel reviews
Reviews in 42 cities Reviews in 42 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed May 8, 2013

Property in the heart of Greensboro with the usual bar and restaurant. No complaints but nothing special. I thought the rate was excessive for this city and facility. Reasonably quiet and large parking garage adjacent. Large impressive lobby but floor hallways look dated.

  • Stayed May 2013
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ohio
Top Contributor
71 reviews 71 reviews
42 hotel reviews
Reviews in 43 cities Reviews in 43 cities
185 helpful votes 185 helpful votes
4 of 5 stars Reviewed April 15, 2013

We stayed here 3 nights as we were in town for a swim event at the Aquatic Center which is about 8 mins away. Overall it was a good value for the money we spent. Parking for downtown was reasonable at $11 a day. We had a corner room on the 6th floor and it was quiet and spacious. We had everything we needed except there wasn't a mini bar/refridge but the cabinet was big enough to hold one. All the staff seemed friendly and went out of their way to make sure we had what we needed. Only complaint was in Bistro 40 I had to return my main entree as it was bland. Waiter informed me that there was a new chef and refunded my dinner.

Room Tip: Corner rooms seemed spacious and quiet.
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  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pittsfield, Massachusetts
Senior Contributor
36 reviews 36 reviews
25 hotel reviews
Reviews in 25 cities Reviews in 25 cities
34 helpful votes 34 helpful votes
2 of 5 stars Reviewed April 11, 2013

I just finished reading the negative reviews of this Marriott and unfortunately, have to agree. In fact - Marriott just sent me a guest survey - which I am sure no one will respond to. Marriott should be ashamed of themselves for the poor quality of this place - it needs serious updating. My room - and even though I was not paying - was average at best - not what one would expect from a Marriott. I had a Do not Disturb sign on my door - which I removed at 7am - no one ever cleaned the room. I called down to the Front Desk - no one bothered to pick up. Friday night (April 5th) there were drunk, loud and obnoxious "fans" staying at the hotel for a race. I called the Front Desk as the idiots next door to me kept trying to open the adjoining door - again - no one answered. The POLICE were finally called. Unreal.
The food in the restaurant was not great - but the staff were very nice.
This is one of the worst stays I have ever had at Marriott - I would never go back to this hotel. beware!

Room Tip: Go to another hotel!
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  • Stayed April 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Dallas, Texas
Senior Contributor
44 reviews 44 reviews
27 hotel reviews
Reviews in 27 cities Reviews in 27 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed April 8, 2013

I have no idea what the cost for this room as it was part of a conference, but the service was great beginning with the assistance at the curb. Checking in was great and I was provided free wifi access (you have to ask). The room itself was "nice"; not that big, but comfortable. Housekeeping was 50/50, it seemed like perhaps they were distracted or had too many rooms to handle. The bathroom was NOT that great; it was a huge bathroom with tons of wasted space, and a tiny counter with a sink. The only plug for the blow dryer was right over the toilet, and the toilet cover was the open kind so I was afraid it would fall in.

As mentioned in other contributions, Marriott has an annoying habit of only having one cup of coffee in the room. That is a lame policy.

The conference rooms were very good and were setup as requested. The food for conference lunches were okay; one day the hamburgers were co,d and red inside. But otherwise they were passable.

The best quality resides with the customer service - I was never let down.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Greensboro Marriott Downtown

Address: 304 N. Greene Street, Greensboro, NC 27401
Phone Number:
Location: United States > North Carolina > Greensboro
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #36 of 75 hotels in Greensboro
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Greensboro Marriott Downtown 3.5*
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Also Known As:
Greensboro Marriott Downtown Hotel Greensboro
Marriott Greensboro

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