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“Standard Marriott stay” 4 of 5 stars
Review of Greensboro Marriott Downtown

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Greensboro Marriott Downtown
3.5 of 5 Hotel   |   304 N. Greene Street, Greensboro, NC 27401   |  
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Ranked #32 of 75 Hotels in Greensboro
Blue Bell, Pennsylvania
Top Contributor
138 reviews 138 reviews
29 hotel reviews
Reviews in 65 cities Reviews in 65 cities
31 helpful votes 31 helpful votes
“Standard Marriott stay”
4 of 5 stars Reviewed May 8, 2013 via mobile

Property in the heart of Greensboro with the usual bar and restaurant. No complaints but nothing special. I thought the rate was excessive for this city and facility. Reasonably quiet and large parking garage adjacent. Large impressive lobby but floor hallways look dated.

  • Stayed May 2013
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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218 reviews from our community

Traveler rating
    54
    81
    50
    23
    10
See reviews for
46
42
14
98
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • Any
English first
Ohio
Top Contributor
90 reviews 90 reviews
45 hotel reviews
Reviews in 49 cities Reviews in 49 cities
202 helpful votes 202 helpful votes
4 of 5 stars Reviewed April 15, 2013

We stayed here 3 nights as we were in town for a swim event at the Aquatic Center which is about 8 mins away. Overall it was a good value for the money we spent. Parking for downtown was reasonable at $11 a day. We had a corner room on the 6th floor and it was quiet and spacious. We had everything we needed except there wasn't a mini bar/refridge but the cabinet was big enough to hold one. All the staff seemed friendly and went out of their way to make sure we had what we needed. Only complaint was in Bistro 40 I had to return my main entree as it was bland. Waiter informed me that there was a new chef and refunded my dinner.

Room Tip: Corner rooms seemed spacious and quiet.
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  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Pittsfield, Massachusetts
Senior Contributor
38 reviews 38 reviews
27 hotel reviews
Reviews in 27 cities Reviews in 27 cities
44 helpful votes 44 helpful votes
2 of 5 stars Reviewed April 11, 2013

I just finished reading the negative reviews of this Marriott and unfortunately, have to agree. In fact - Marriott just sent me a guest survey - which I am sure no one will respond to. Marriott should be ashamed of themselves for the poor quality of this place - it needs serious updating. My room - and even though I was not paying - was average at best - not what one would expect from a Marriott. I had a Do not Disturb sign on my door - which I removed at 7am - no one ever cleaned the room. I called down to the Front Desk - no one bothered to pick up. Friday night (April 5th) there were drunk, loud and obnoxious "fans" staying at the hotel for a race. I called the Front Desk as the idiots next door to me kept trying to open the adjoining door - again - no one answered. The POLICE were finally called. Unreal.
The food in the restaurant was not great - but the staff were very nice.
This is one of the worst stays I have ever had at Marriott - I would never go back to this hotel. beware!

Room Tip: Go to another hotel!
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  • Stayed April 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Dallas, Texas
Senior Contributor
45 reviews 45 reviews
28 hotel reviews
Reviews in 28 cities Reviews in 28 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed April 8, 2013

I have no idea what the cost for this room as it was part of a conference, but the service was great beginning with the assistance at the curb. Checking in was great and I was provided free wifi access (you have to ask). The room itself was "nice"; not that big, but comfortable. Housekeeping was 50/50, it seemed like perhaps they were distracted or had too many rooms to handle. The bathroom was NOT that great; it was a huge bathroom with tons of wasted space, and a tiny counter with a sink. The only plug for the blow dryer was right over the toilet, and the toilet cover was the open kind so I was afraid it would fall in.

As mentioned in other contributions, Marriott has an annoying habit of only having one cup of coffee in the room. That is a lame policy.

The conference rooms were very good and were setup as requested. The food for conference lunches were okay; one day the hamburgers were co,d and red inside. But otherwise they were passable.

The best quality resides with the customer service - I was never let down.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 8, 2013

Good looking older hotel that appears like it is being slowly updated. The lobby was straight out of the 80's but still was comfortable and welcoming. The Trim work in the hallways to the banquet rooms appears like it is coming off the wall and needs painting. My King room was very nice and modern with a comfortable bed. A mini fridge would be nice for the kind of cash you're giving up for these rooms. Returaunt and bar were decent but overly expensive even for an in hotel Returaunt. The staff was outstanding and made up for the little annoyances.

Room Tip: Upper floors seemed better.
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  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Florida
Senior Contributor
32 reviews 32 reviews
19 hotel reviews
Reviews in 22 cities Reviews in 22 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed April 8, 2013

I spent three nights here and was very happy with it, especially with the helpfulness and attentiveness of the staff. Everyone we encountered was not just friendly, but went the extra mile. We arrived early and were able to get into rooms anyway. A couple of billing questions were very quickly resolved. The rooms are not stunning but very comfortable. Cleanliness and amenities were what you would expect - nothing disappointed. I only ate in the restaurant once, for lunch, but the food was good and the service consistent with the service elsewhere in the hotel. The fitness center was in good condition. I would definitely stay here again.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Asheville, North Carolina
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed April 5, 2013

The front desk staff, the wait staff and the managers all had great personalities and were more than helpful. I had an issue with my online submission not updating my stay and the front desk staff went out of there way to make up for the confusion. I did not try the restaurant. I would definitely stay here again sinc eit is rare these days to receive such customer service.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Greensboro Marriott Downtown

Address: 304 N. Greene Street, Greensboro, NC 27401
Location: United States > North Carolina > Greensboro
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #32 of 75 Hotels in Greensboro
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Greensboro Marriott Downtown 3.5*
Number of rooms: 280
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Also Known As:
Greensboro Marriott Downtown Hotel Greensboro
Marriott Greensboro

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