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“Poor Service, Rude Workers, Unsafe!” 2 of 5 stars
Review of Greenbelt Marriott

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Greenbelt Marriott
3.5 of 5 Hotel   |   6400 Ivy Lane, Greenbelt, MD 20770   |  
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Hotel amenities
Special Offer
Breakfast + Free WiFi
Ranked #3 of 5 hotels in Greenbelt
Glenn Dale, Maryland
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
13 helpful votes 13 helpful votes
“Poor Service, Rude Workers, Unsafe!”
2 of 5 stars Reviewed December 27, 2013

I am very shocked at the high reviews. this hotel should not bare the name Marriott. Went here during this Christmas week and would say this hotel is the worst Marriott hotel I have ever stayed in in my entire life! The only reason why I chose to give 2 stars instead of 1 is because the bed was so comfortable and I slept well.

The first day I checked in everything was great smooth check in. The next day the front desk call me to tell me my business reservation that my account was u re have not been paid! I called my company travel department and they said nothing was wrong!! It has been paid successfully! For two days they made me believe I would have to find another hotel as a backup. Then on the 2nd day the manager told me she doesn't know what happened and everything is fine. What? What kind of hotel is this? I stayed for one night and this is what she calls my room to tell me to then later take it back!!after that!!

Rude staff, cold, standoffish and just plain mean...it appears they may be want to be FBI agents as there was a cop in the hotel when the hotel was totally empty during Christmas Eve. At 1am Christmas morning while in a wonrful sleep we get a knock on the door! My husband and I was startled so we did not answer the door, my husband looked inside the peep hole and saw it was security. He never answered because we were suspicious about the knock and who would be knocking on the door at 1am!!!!!!! So we called the front desk and said there was someone who looked like security at the desk and the front desk agent replied "oh well they went to everyone's room and knocked to see if you had your doors locked" ... I said locked?? Isn't it already lock on its own and what kind of hotel does that???? Middle of the night knocks on the door....is this place unsafe??? My husband and I should have packed our bags and ran out of there that night!!! We were so tired the next day because of the lack of sleep. She never apologized for the late night wake up call or anything, just cold and rude people.

The room smelled like mildew, refridge but no microwave. Otherwise the room was good.

The day of Christmas was even worse. We decided to go to the breakfast buffet happy as can be we head downstairs to get Christmas breakfast. As we entered the cafe the staff was lethargic and dry no good morning greeting or merry Christmas greeting. The service was lousy. There was a nice lady who was from Philippines (cant remember her name)was a sweetheart but the rest of the staff was rude and even they started screaming at the kids playing!!!telling them to go to their parents and angry at the kids!! It's CHRISTMAS LET THE CHILDREN ENJOY CHRISTMAS!!

On the next day, One of the keys did not work so I called the front desk from the room and asked to a replacement key and the front desk worker ask that I confirm my address on the hotel room. I have her my address and she said she will bring up the key. Within 30 seconds I got a call and it was the same female she stated that the address that I gave her didn't match!!! I said what now?? It's the address that I have on my reservation, and I am the person in the room calling from the phone. I began to bring my drivers license but at that point I was so done with this hotel. This reject low level FBI stuff was getting under my skin.

Needless to say we will never ever stay there again and do not recommend anyone to stay there horrible stay and did not feel welcomed.

  • Stayed December 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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149 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Washington, District of Columbia, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 26, 2013

I stayed here twice recently, and as a loyal Marriott member don't tolerate poor quality or bad service. I had occasion to bring two disturbing issues to the GM's attention, that were turned around quickly with the right attitude and answers. The GM and his staff made this hotel work for its quests. I felt wonderful staying there because it was great service all around, and the GM was one of the best I've found. The GM there would do anything it took to make his quests feel at home and happy. What a great Marriott!! Robert Knauer CEO of the Acquisition Institute Inc., and a loyal Marriott member for years.

Room Tip: Check in with the GM and his staff just to let them know who you are, and what you like and dislike...
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  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 19, 2013

I've been staying for business at this hotel consistently and frequently over the last 2 years. From your arrival the staff treat customers as family. Whether in the Concierge Lounge, the lobby, Starbucks, restaurant, or the bar, I've been made to feel as if the staff and management are truly glad that I'm there. It's like the "Cheers" bar turned into a hotel. On the other hand, they are sensitive to people wanting to be left alone; I've never felt assaulted with attention.
The hotel itself is like the 'grande dame' of hotels. It is comfortable without being fussy; quiet; with a measure of luxury that's a step or 10 above more recently constructed hotels.
It has all of the conveniences expected of a business hotel; WIFI, a lobby "store," Starbucks, coffee in the room, and a Concierge lounge.
When things have gone wrong, as eventually and inevitably they will, the staff have responded effectively and immediately. They have gone out of their way to ensure that I'm satisfied, or that the problem has been solved and I have what I need. I have never felt abandoned to solve the problem myself.
This review is not based on one stay. I've stayed here once or twice a month for the last two+ years. I'm a frequent traveler with roughly 2 million flight miles and a commensurate number of nights in hotels. I have the choice of staying in almost countless hotels in the Capital region. You will not be disappointed in your stay here. And if you are, please make a point to tell Bill Long, the General Manager; he will want to know and to know why.

Room Tip: Stay away from the ice machines.
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  • Stayed December 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Exmouth, United Kingdom
Senior Contributor
22 reviews 22 reviews
19 hotel reviews
Reviews in 22 cities Reviews in 22 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed December 19, 2013

Stayed there for a week, while my husband was attending a conference in Greenbelt. The hotel, although comfortable, did not cater for spouses. We were given a room on the third floor overlooking the car park. At my request, we were moved to the 18th floor which allowed us to witness the most wonderful sunset over the distant DC. Well worth it, and the wait for the lift was not that long!
The swimming pool was unfortunately closed on week days during the day (however, the pool attendant was charming and very chatty especially in French).
The front desk staff was most pleasant and polite but did not have any tourist information on DC to give out. I would have appreciated a map of the metro/bus and one of DC in colour rather than being given a black and white print from the computer!
The restaurant again had a very friendly staff, and the shuttle from the hotel to the metro station could not have been driven by more helpful and cheerful drivers. On one occasion, when the evening shuttle failed to pick me up on time from the metro station , the driver insisted on treating me with a bowl of soup and a warm drink upon arrival in the hotel. Much appreciated!

  • Stayed October 2013, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts
Top Contributor
98 reviews 98 reviews
40 hotel reviews
Reviews in 52 cities Reviews in 52 cities
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed December 1, 2013

I've stayed at this property many times over the past 20+ years. The exec lounge is hosted by Margarita (in the evening). She is incredibly thoughtful and accommodating. Ms. Dolly runs the lounge for breakfast, and she is attentive and helpful. Rooms are comfortable, consistent with Marriott standards. The hotel runs a shuttle to the nearby Greenbelt metro station, making this a good location for D.C. sightseeing access at a reasonable price. Booking ahead by a week or more usually yields a savings of $20+.

Room Tip: Choose rooms numbered between xx13 and xx20 to minimize traffic noise from I-495.
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  • Stayed October 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 19, 2013

Very clean and comfortable hotel. Coffee shop in lobby a definite plus. Additional plus: electric outlets in headboard so I didn't have to unplug lamps/clocks to power my electronics! Restaurant in hotel good too. They won me over when chef came out of kitchen to speak to me. I 86'd fresh vegetables from my plate and he delivered my meal personally, asking if he could prepare something else for me in lieu of the vegetables. Truly appreciate that kind of service. 2 college football teams were in hotel same nights I was and although I imagine they got rowdy at some point, I was never disturbed by noise, etc. during my slumber. I'd definitely stay here again - it's close enough to area attractions to use as a home base.

  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Princeton, New Jersey
Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed October 29, 2013 via mobile

The hotel was pleasant enough and we had a nice size room with a decent view. When I have to pay extra for wifi in my room, that annoys me. Not all Marriott properties are like that but this one was. Very disappointing and cheesy. Would have rated higher but being "nickel and dimed" irritates me.

Stayed October 2013, traveled with family
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Additional Information about Greenbelt Marriott

Address: 6400 Ivy Lane, Greenbelt, MD 20770
Phone Number:
Location: United States > Maryland > Greenbelt
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 5 hotels in Greenbelt
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Greenbelt Marriott 3.5*
Official Description (provided by the hotel):
Greenbelt Marriott in Maryland features newly renovated guest rooms that are the ultimate in luxury and style. This hotel near DC is perfect for business, weekend getaways, and family vacations. The Greenbelt Marriott Hotel offers professional meeting space, elegant wedding reception sites, and easy access to the Washington DC metro. ... more   less 
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Also Known As:
Greenbelt Marriott Hotel Greenbelt
Marriott Greenbelt

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