I am very shocked at the high reviews. this hotel should not bare the name Marriott. Went here during this Christmas week and would say this hotel is the worst Marriott hotel I have ever stayed in in my entire life! The only reason why I chose to give 2 stars instead of 1 is because the bed was so comfortable and I slept well.
The first day I checked in everything was great smooth check in. The next day the front desk call me to tell me my business reservation that my account was u re have not been paid! I called my company travel department and they said nothing was wrong!! It has been paid successfully! For two days they made me believe I would have to find another hotel as a backup. Then on the 2nd day the manager told me she doesn't know what happened and everything is fine. What? What kind of hotel is this? I stayed for one night and this is what she calls my room to tell me to then later take it back!!after that!!
Rude staff, cold, standoffish and just plain mean...it appears they may be want to be FBI agents as there was a cop in the hotel when the hotel was totally empty during Christmas Eve. At 1am Christmas morning while in a wonrful sleep we get a knock on the door! My husband and I was startled so we did not answer the door, my husband looked inside the peep hole and saw it was security. He never answered because we were suspicious about the knock and who would be knocking on the door at 1am!!!!!!! So we called the front desk and said there was someone who looked like security at the desk and the front desk agent replied "oh well they went to everyone's room and knocked to see if you had your doors locked" ... I said locked?? Isn't it already lock on its own and what kind of hotel does that???? Middle of the night knocks on the door....is this place unsafe??? My husband and I should have packed our bags and ran out of there that night!!! We were so tired the next day because of the lack of sleep. She never apologized for the late night wake up call or anything, just cold and rude people.
The room smelled like mildew, refridge but no microwave. Otherwise the room was good.
The day of Christmas was even worse. We decided to go to the breakfast buffet happy as can be we head downstairs to get Christmas breakfast. As we entered the cafe the staff was lethargic and dry no good morning greeting or merry Christmas greeting. The service was lousy. There was a nice lady who was from Philippines (cant remember her name)was a sweetheart but the rest of the staff was rude and even they started screaming at the kids playing!!!telling them to go to their parents and angry at the kids!! It's CHRISTMAS LET THE CHILDREN ENJOY CHRISTMAS!!
On the next day, One of the keys did not work so I called the front desk from the room and asked to a replacement key and the front desk worker ask that I confirm my address on the hotel room. I have her my address and she said she will bring up the key. Within 30 seconds I got a call and it was the same female she stated that the address that I gave her didn't match!!! I said what now?? It's the address that I have on my reservation, and I am the person in the room calling from the phone. I began to bring my drivers license but at that point I was so done with this hotel. This reject low level FBI stuff was getting under my skin.
Needless to say we will never ever stay there again and do not recommend anyone to stay there horrible stay and did not feel welcomed.
- Official Description (provided by the hotel):
- Greenbelt Marriott in Maryland features newly renovated guest rooms that are the ultimate in luxury and style. This hotel near DC is perfect for business, weekend getaways, and family vacations. The Greenbelt Marriott Hotel offers professional meeting space, elegant wedding reception sites, and easy access to the Washington DC metro. ... more less
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- Also Known As:
- Greenbelt Marriott Hotel Greenbelt
- Marriott Greenbelt