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“Very pleasant experience” 5 of 5 stars
Review of Residence Inn Greenbelt

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Residence Inn Greenbelt
3.0 of 5 Hotel   |   6320 Golden Triangle Drive, Greenbelt, MD 20770   |  
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Ranked #2 of 5 Hotels in Greenbelt
Certificate of Excellence
New York City, New York
1 review
“Very pleasant experience”
5 of 5 stars Reviewed February 11, 2013

My family and I enjoyed our stay very much. When they were unable to give us the room we had originally requested, they bumped us up to a bigger suite at the original cost of the smaller room we had requested. Everyone from the cleaning staff to the people at the front desk were very friendly and attentive. As we strolled into breakfast at the last minute, the young lady offered to bring out extra fruit for us and was extremely patient and kind despite the fact that breakfast had already ended. Nakisha, was especially helpful when I found that I had left behind a special pair of earrings. I was already out of state when I called the hotel and she took the time from her busy schedule to help locate them, and even offered to mail them to me. The manager, Allen was very accommodating as well. We will definitely be staying with them the next time we are in town. Thanks for making our first trip to DC such a pleasant experience!

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Allen D, General Manager at Residence Inn Greenbelt, responded to this review, February 22, 2013
Dear Vizz17,
Thank you so much for sharing your experience. Our guests stay is very important to us. We are delighted to know that you and your family had a wonderful experience with all of our staff, during your stay and after. We all put in that extra touch to let our guests know they are special to us. We look forward to seeing you again in the future.

Sleep Well,

Allen Davis
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143 reviews from our community

Traveler rating
    67
    44
    15
    9
    8
See reviews for
56
14
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42
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • Any
English first
Washington DC, District of Columbia
1 review
5 of 5 stars Reviewed January 30, 2013

My Director who works out of State, always request this hotel. He loves this hotel and location when he's working here in Maryland. The manager Mr. Allen Davis is always helpful in securing him a room.

Thank you for the great customer service!

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Allen D, General Manager at Residence Inn Greenbelt, responded to this review, February 22, 2013
Dear TeelW,
We are glad to hear that the all of your stays with us have been positive ones. We definitely look forward to serving you again in the future and giving you, yet another, great experience! Thank you so much for sharing your experience with us.

Best Regards,

Allen Davis
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Milwaukee
1 review
5 of 5 stars Reviewed January 23, 2013

Everyone at this hotel was very pleasant and friendly. George and his team did a tremendous job with the food.......yum yum!!! The hotel was very very clean which is a MUST when I travel. If not I would not have stayed one day. I am happy to recommend this hotel to any who is traveling.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Allen D, General Manager at Residence Inn Greenbelt, responded to this review, January 30, 2013
Dear JZMGG,
We are very delighted to see you had a great stay with us. Being clean is of utmost importance to us as well, and we are glad that you noticed the dedication our housekeeping staff has to ensure exactly that. We would also like to thank you on behalf of George, he in addition to our other staff, does a spectacular job during our evening social hours. Your satisfaction is very important to us, thank you for sharing your experience. We look forward to seeing you in the future.

Best Regards,

Allen Davis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Olathe, Kansas
Level Contributor
178 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
4 of 5 stars Reviewed January 18, 2013

Tough to title this review. It is a nice, clean Residence Inn that I used due to our Corporate Contract. It is clean, and I found the front desk staff pleasant. The room was clean and comfortable with ample work space, free internet access, and a small kitchenette. When I have been onsite for several days, this a great benefit. Not much in the way of restaurants near by if you decide not to do their dinner; however, there is a Hilton Garden Inn next door with a restaurant and a TGIFridays down the street. I had been worn by co-workers to stay away from the TGIFridays; although, it was packed when I drove by it. After a full day of work and before getting caught up with e-mails, etc. I like a quiet meal while reading the paper(s). Through no fault of the Residence Inn they do provide a meal; however, I found the room noisy and I was not in the mood for hot dogs/hamburgers. Not their fault. It was there, available, and multiple people were enjoying the food. The breakfast in the morning was plentiful and what I consider typical for a hot breakfast at hotels. To cold to swim and not much else to do. Overall a nice hotel.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Allen D, General Manager at Residence Inn Greenbelt, responded to this review, January 30, 2013
Dear QuietmanTravels,
Thank you so much for taking the time and sharing your experience with us. If your overall conclusion was a positive one than we have done our job. We are always looking to better ourselves, so if you have suggestions or even an issue during your stay, please do not hesitate to contact any of our staff. Thank you for sharing your experience.

Best Regards,

Allen Davis
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Downingtown, Pennsylvania, United States
1 review
5 of 5 stars Reviewed January 14, 2013

A large group from our swim team stayed at the hotel. The staff were all very pleasant and helpful. We were greeted with smiles throughout our weekend stay by all the employees including maintenance. We will be back next year.

Room Tip: Our room had a fireplace which we actually really enjoyed
See more room tips
  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Allen D, General Manager at Residence Inn Greenbelt, responded to this review, January 30, 2013
Debbie M,
Being greeted with a smile is the best way to start your stay, but it should never stop there and we are very glad it didn't. We truly love, having the pleasure of providing service with a smile to all of our guests during their stay with us. Thank you for sharing your experience and we look forward to serving you again next year.


Best Regards,

Allen Davis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Waynesboro, Virginia
Level Contributor
119 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 stars Reviewed January 13, 2013

Stayed here while attending a swim meet at UMD. Great location, good service, very clean rooms. Breakfast was as advertised (nothing special but met the need). Only downsides were rather noisy hvac and clunky pipes all night. Also, the elliptical machine was partially broken, which was a safety issue. We would certainly stay here again though, overall a very positive experience.

Was this review helpful? Yes
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Allen D, General Manager at Residence Inn Greenbelt, responded to this review, January 30, 2013
Dear Jeff L,
We are so glad that your overall experience with us was a positive one. Please, never hesitate to contact our front desk staff with any issues that you may have. We are here to help always and would have been more than happy to resolve any problems you had during your day. Thank you so much for sharing your experience with us. We look forward to serving you again in the future.

Best Regards,

Allen Davis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Elizabeth, New Jersey
1 review
5 of 5 stars Reviewed January 12, 2013

During a recent stay at this hotel the Assistant General Manager, Mr. Bright, was phenomenal! When I arrived at your property, it was late and I was sick, just getting over the flu. Mr. Bright was working the evening shift/night audit alone. For some reason, it was a busy night. Guest checking in, phones ringing, etc and although he was multi-taking, he was one of the most pleasant Marriott employees I have met in a long time.

He was energetic, personable and a pleasure to speak with during my check in process. I could tell by our conversation how much he enjoyed working at this property. The next morning when I came down for breakfast he was still working and still just as pleasant.

Also, hotel renovations were property are beautiful. The rooms were vibrantly decorated and very cozy. The hallway and the breakfast areas were also very clean and well kept. Please keep up the great work! Kudos to Mr. Bright!!

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Allen D, General Manager at Residence Inn Greenbelt, responded to this review, January 30, 2013
Dear Nancy J,
This type of experience is exactly what we strive for all of our guests. We are so happy to hear that your stay, from checkin to check out, was delightful. Mr. Bright is our Assistant General Manager here at the Residence Inn by Marriott and is phenomenal with the guests during all stages of their stay, as are all of our employees. Thank you so much for sharing your experience. We look forward to having you back here soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Residence Inn Greenbelt

Address: 6320 Golden Triangle Drive, Greenbelt, MD 20770
Location: United States > Maryland > Greenbelt
Amenities:
Free Breakfast Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
Ranked #2 of 5 Hotels in Greenbelt
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Greenbelt 3*
Number of rooms: 120
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Also Known As:
Residence Inn Greenbelt Hotel Greenbelt
Greenbelt Residence Inn

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