Where to start. First off i will give the only two positives about this facility. The view and the quiet outside of your room. Now for the rest. The night we arrived we checked in successfully and after walking into the room we noticed the fire extinguisher for the room, by the door, is completely empty, and had just been "inspected", this was not a deal breaker in and of itself but was a warning sign of things to come. We mentioned it to the front desk at the same time as our next adventure and to the maintenance guys we had the joy of meeting later, but alas it was never replaced and excuses were plentiful When your in your unit you have a front row seat for the audio show that is anyone else in the building as sound travels wonderfully between the units. This brings us to our second issue and that is the reception of a gift from the unit above in the form of water coming through our bathroom light fixtures and ceilings. We called up the after hours staff to report it and you would have thought i asked her to walk the mountain and not just from building four to the office. Once again, excuses and "i guess i can have maintenance look in the morning". Add on to this that the back porch is rotted, black mold in the edges of the bath that we discovered thanks to my son and the joy of a shower door that is self removing due to lack of attachment and the picture becomes clearer. Oh i forgot to mention that the shower door, when it decided it was time for its own vacation, also decided to take a small piece of my finger and some blood with it, who knows, it might get lonely on the trip onto my foot. I contacted my booking agent and they contacted the office as i got almost nowhere speaking to the front desk staff and they stated she (front desk staff) was refusing to issue a refund because i had not complained enough to her. Also the ceiling in the master bath shows definitive proof of this water issue being ongoing as the joints are separating and falling down. Save your money, time, and patience don't book here. Unless of course you want to experience the wonderful view from your own personal pseudo-slum environment.
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- Also Known As:
- The Summit Of Gatlinburg Hotel Gatlinburg
- The Summit Gatlinburg
- The Summit Hotel Gatlinburg
- Summit Gatlinburg
- Gatlinburg Summit