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“Must have ear muffs” 2 of 5 stars
Review of Smokyland Motel

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Smokyland Motel
2.0 of 5 Hotel   |   727 Parkway, Gatlinburg, TN 37738 (Formerly Quality Inn)   |  
Hotel amenities
Ranked #69 of 88 Hotels in Gatlinburg
Hecker, Illinois, United States
1 review
1 helpful vote 1 helpful vote
“Must have ear muffs”
2 of 5 stars Reviewed August 13, 2013

clean. But it was odd how much activity woke me up thur the night.... BIG TRUCKS, PEOPLE YELLING, Vacuming the sidewalk?, if you want a peaceful nights sleep - pay more money... location is nice for exploring but not peaceful and no one at front desk after 8....

  • Stayed August 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Walter Y, General Manager at Smokyland Motel, responded to this review, September 3, 2013
Thanks for taking the time to comment. We are sorry that your experience was less than satisfactory. Please note that while you were staying at Smokyland, there was demolition work going on next door. Also, office hours vary according to season. However, when the office is closed, front desk staff from the Four Seasons Motor Lodge, less than a block away, are available to Smokyland guests. We do hope that you will give us another opportunity to serve you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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65 reviews from our community

Traveler rating
    10
    17
    13
    11
    14
See reviews for
24
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2
1
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • Any
English first
Columbia, South Carolina
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed August 12, 2013

I can't say enough great things about Smokyland. We've stayed there several times in the passed couple of years and it has never disappointed. The staff is friendly, the rooms are clean. I witnessed the cleaning staff clean a room and they moved everything,scrubbed everything,and really did a great job. Sure this isn't the most modern motel but the price,quality,and location make it all worth it. Any questions I had were answered promptly and the staff actually seems to care that you decided to stay with them and spend your money there. We love it so much we're going back in Oct to see the leaves when they change.

Room Tip: We stayed in 210 and it appeared to be recently remodeled.
See more room tips
  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Walter Y, General Manager at Smokyland Motel, responded to this review, September 3, 2013
Thanks! Can't wait to see you when you return to Smokyland in October!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 24, 2013 via mobile

Simple but clean. Perfect location - walk out your door & step onto Gatlinburg Parkway! We were able to leave our vehicle parked the entire stay & walked everywhere which is a big plus in Gatlinburg! The pool could use some upkeep but was usable.
Would definitely stay again!
Great value!

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Walter Y, General Manager at Smokyland Motel, responded to this review, August 10, 2013
Thanks for taking the time to comment. We are glad you enjoyed your stay. We hope you will return and stay again soon at Smokyland Motel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sale Creek, Tennessee, United States
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed July 20, 2013

Have been staying at Smokyland twice a year for 12 years, this is the 4th time our reservations have been messed up. When you ask for a front room on Monday and told it was available for Saturday and when we arrived we were assigned 22o on the back side, we were very well pissed off! We have reservations for Sept and if the same thing happens again we are going to have to change our plans. We also asked for a handi-cap room and was put on the 2 floor in back.

  • Stayed July 2013, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Walter Y, General Manager at Smokyland Motel, responded to this review, August 10, 2013
Thanks for commenting. We obviously failed to meet your needs. We are very sorry.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Trenton, Ohio
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed July 15, 2013

we stayed here in june of this year. this place is horrible, tv didn't work right. room was awful. floor was so dirty. room was too small. beds were way to small and very hard. I ask front desk for a roll of toilet paper and it took 3hours to get it, good thing I didn't have to go to bathroom then. I will never stay at this place again.

  • Stayed June 2013, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Walter Y, General Manager at Smokyland Motel, responded to this review, August 10, 2013
Thanks for commenting. We obviously failed you and we are very sorry.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lebanon, Tennessee
Contributor
17 reviews 17 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed July 1, 2013

We attempted to get a room from this hotel this past weekend. As we pulled up there was a young girl in the office who looked busy. We walked up to the door and it was locked, when we finally got the girls attention, she visibly sighed and then came over to unlock the door. She then tells us that they are closed. We asked if she had any rooms and she said yes, but I am off and I can't get overtime. This is the middle of tourist season there and they have no one to help us. I understand that it was a little late at night albeit 11 pm, but that is crazy for a hotel that is located in the heart of town on the main strip.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Location
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Walter Y, General Manager at Smokyland Motel, responded to this review, July 4, 2013
Thanks for this feedback. This behavior is, of course, inexcusable. Please accept our sincere apologies. We hope that you will, if possible, give us a second chance. Again, we are very sorry.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
54 reviews 54 reviews
16 hotel reviews
Reviews in 8 cities Reviews in 8 cities
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed June 30, 2013

Rooms are always clean... The prices are great for this area in Gatlinburg... I love the room w a jetted tun in it and fire place... but a king size bed needs to be in there.... Customer service is great... I have stayed at every motel and hotel in Gatlinburg ;for the price and location I give this a A+....

  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Walter Y, General Manager at Smokyland Motel, responded to this review, July 4, 2013
Thanks! We are always pleased when we meet and exceed our guests' expectations! Hope you will return and visit us at Smokyland again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Smokyland Motel

Address: 727 Parkway, Gatlinburg, TN 37738 (Formerly Quality Inn)
Location: United States > Tennessee > Sevier County > Gatlinburg
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Swimming Pool
Hotel Style:
Ranked #69 of 88 Hotels in Gatlinburg
Price Range (Based on Average Rates): $
Hotel Class:2 star — Smokyland Motel 2*
Number of rooms: 39
Reservation Options:
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Also Known As:
Smokyland Hotel Gatlinburg

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