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“It was ok” 3 of 5 stars
Review of The Edgewater Hotel

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The Edgewater Hotel
2.5 of 5 Hotel   |   402 River Rd, Gatlinburg, TN 37738   |  
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Hotel amenities
Ranked #18 of 86 Hotels in Gatlinburg
Knoxville, Tennessee
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“It was ok”
3 of 5 stars Reviewed July 28, 2013

The best thing about this hotel is its location. It is located right behind the center of the strip. Could not have picked a better location for easy access to everything. The hotel was probably fantastic in the 80's, but it does seem a little dated now. The staff was friendly and I found the hotel exceptionally clean. I saw maintenance men constantly, they were neat, clean, and courteous. It is obvious that they care about the upkeep and appearance of the place. Yes, the elevators were a little slow and were often crowded, but no where near as bad as other reviewers had made it sound. Parking was tight, it is directly under the hotel with support pillars everywhere, what do you expect? We only ate the breakfast on our last day. My husband went through the line while I sat with the children. It appeared to be the normal selection of breakfast foods. They were a little low on items, but we were there 30 minutes before breakfast ends. I have no complaints on it. The biggest issue we had was the small bathroom. The door barely cleared the toilet, the ceiling was low, and there was no fan. Again, they are making the most of what they have. I was not thrilled with the hair dryer. I did not bring mine since I saw one was provided. Luckily I just had a keratin treatment, or I would have been in big trouble. It was old, looked like it could short at any minute, and took forever to dry my hair. Unless you are someone who can let your hair dry on its own, bring your own. BE CAREFUL OF THE HOT WATER! This place has boiling hot water almost immediately when you barely move the hot. It does not take much, you will burn yourself if not careful. Do not let young children use the sink or tub/shower without helping adjust the temperature. The shower was fantastic! Great water pressure and no fear of running out of hot water, even with a family of 4.

Room Tip: Try to get a room on the 4th floor or lower so the elevator wait is not as bad.
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  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
joann001, Front Office Manager at The Edgewater Hotel, responded to this review, August 5, 2013
I appreciate your choosing the Edgewater for your recent stay. Thank you for pointing out opportunities for improvement in our hotel. We strive to offer exceptional service and amenities and I will forward your comments to our Department Heads for further revue.
Thank you again for staying at the Edgewater. We hope to see you again during a future visit to the Gatlinburg area.
Best Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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533 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (137)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Concord, North Carolina
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed July 24, 2013

“Overall, we should of stayed in a cleaner and newly updated hotel in Gatlinburg.The long waiting in line for breakfast was terrible.Breakfast bar was so pitifully basic and unappealing. Yogurt served in a big tub. Frozen fruit mix in a tub. Fresh fruit only apples. Only two waffle makers. They always would stick. Basic white bread for toast. Mini Doughnuts were the ones you get in a Hostess 6 pack in a convenience store. Boiled eggs and reheated or microwaved frozen scrambled eggs. Biscuits were cold, gravy was diluted. Items were not quickly replenished. The pool area should be overhauled. Just had that worn out look. Stair wells s from 6th floor down were filthy. The elevators were always slow and full no matter what direction you're. Parking deck had no luggage carts to bring luggage up. The 'help' used the elevators to carry cleaning tubs & vacuums which filled the elevators quickly. The TV in our room was so old! I don't even have one that old. The carpeting on stairs steps were filthy. There were bugs in our bathroom room 618. I'd still like to ask for a refund. I should have asked for some compensation when checking out, but my wife finally got an elevator going down to the parking deck. It would haven taken too long.”



Sincerely,

Room Tip: Don't take a room higher than the above the 1st floor because the wait for the elevators is so l...
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  • Stayed July 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
joann001, Front Office Manager at The Edgewater Hotel, responded to this review, August 5, 2013
Thank you for taking the time to comment regarding your July stay at the Edgewater. We take all comments and concerns seriously and I will review yours with our Department Heads as soon as possible. I hope you will visit Gatlinburg and the Great Smoky Mountains again in the near future.
Best Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Knoxville, Tennessee
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed July 23, 2013

My Husband and I recently took our 2 kids to Gatlinburg, TN and stayed at the Edgewater Hotel. The hotel was clean and had updated fixtures. It is very convenient to local shops and also the Aquarium. When checking in we discovered our room phone didn't work and notified the front desk and they immediately sent a maintenance man up with a new phone for our room. The staff was friendly and answered all questions with a smile. Our room had an excellent view of the city. We couldn't have asked for a better view for the fireworks on the 4th. The only negatives I would say about this hotel is that it is a bit confusing and inconvenient to get to the lobby and that the balconies were a bit small but overall for the money it is a great place to stay. We will definitely be back.

Room Tip: Rooms on the 7th-8th floors on City side have awesome views.
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  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
joann001, Front Office Manager at The Edgewater Hotel, responded to this review, August 5, 2013
Thank you for choosing the Edgewater for your Gatlinburg stay. We appreciate your positive comments and are glad your stay was pleasant. I am glad that our employees were helpful and courteous in responding to your needs.
We look forward to seeing you on a future visit when travel plans bring you back to Gatlinburg.
Best Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Central NC
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed July 23, 2013

Fun family time and incredibly convenient to just walk to the strip. We had the mountain & pool view which was fine. Also our room connected inside with the room next door (& the rest of our party) so that was nice to visit without going out in the hallway! Loved the indoor outdoor pool too. Next time we will definitely stay here, but may ask for a city side view.

On the down side, but not that big of a deal...The parking garage is a bit tight for the larger suvs but still worked well. Breakfast one morning was so-so due to the waffle irons not correctly working... made a huge mess when they wouldn't cook!

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
joann001, Front Office Manager at The Edgewater Hotel, responded to this review, August 5, 2013
I appreciate your taking the time to rate your stay on this site. I apologize for any inconvenience your might have experienced trying to park. We strive to offer excellent customer service and thank you for all your comments and your patronage. We look forward to the opportunity to be of service to you in the future.
Best Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Panama City, Florida
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 18, 2013

We love the Smokies and have been staying at The Edgewater for twelve or more years. The staff, especially the front desk staff, have always been very professional and courteous. Aside from our love of the Smokies, the staff are what keeps us coming back two to three times a year. They make it feel like home and treat us like family. The hotel has an excellent location with very good views from the room balcanys. The service is excellent. The property and rooms are clean and maintained very well. The parking garage is a challenge for a full size vehicle but we consider ourselves lucky that we have covered parking with security. We can"t wait for tthe next visit!.

Room Tip: Make advance reservations and tell the reservationist exactly what you want. Higher floors have bet...
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  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
joann001, Front Office Manager at The Edgewater Hotel, responded to this review, July 20, 2013
Thank you for taking the time to post regarding your stay. We really appreciate all of your comments and thank you for your continued patronage to the Edgewater. We strive for excellent customer service and I always enjoy getting such positive feedback about our staff. I will certainly pass on your comments to the Department Heads.
We look forward to your return visit when travel plans bring you back to Gatlinburg.
Best Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
PA
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 18, 2013 via mobile

We only got to stay at the Edgewater for 1 night as we came into town a day early unexpectedly. What a treat to stay here! I literally booked the reservation while we were traveling, based on a recommendation from a family member who had stayed here. I called to confirm my online booking and to let them know we wouldn't be arriving until about 2am. I was nervous because the price was less than surrounding places. We arrived around 2:30 am- the hotel was easy to find with Our GPS. The parking garage is under the hotel, and doesn't have much space to maneuver, but is well-lit. The elevator to the hotel is clean and in a safe location. The person who checked us in (I wish I remembered his name!) was excellent- very friendly. He gave us a late checkout since we arrived so late, which was much appreciated. We were upgraded to a river view room, which was really nice! The rooms are very spacious and extremely clean. The beds were very comfortable, and the view from the private balcony was really pretty the next morning. The Edgewater is easy walking distance to downtown Gatlinburg and lots of restaurants, which is convenient. We really had a great experience here, and would not hesitate to stay here on a future trip!

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
joann001, Front Office Manager at The Edgewater Hotel, responded to this review, July 20, 2013
Thank you for your comments regarding your recent stay. We appreciate your deciding to stay at the Edgewater, even though it was a short visit. Hopefully you will come again soon and can stay longer to enjoy our facility and all that Gatlinburg and the Great Smoky Mountains have to offer.
Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
8 reviews 8 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 16, 2013

Everytime I come to Gatlinburg, TN, I always choose The Edgewater Hotel. The staff is excellent and always have a room available for me. The price is great especially with offering military discounts. The rooms and bathrooms are always clean and staff is very helpful. The only cons I have to say is that sometimes the elevators are really busy and it is faster to take the stairs. Also, they could make one upgrade to the rooms and that is the T.V.'s. Flat panel makes the rooms look even more modern. But otherwise...love hotel and location.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
joann001, Front Office Manager at The Edgewater Hotel, responded to this review, July 18, 2013
Thank you for choosing the Edgewater as your host hotel when you're in Gatlinburg. We appreciate your patronage and also thank you for your positive feedback regarding your stay. We are currently in the process of upgrading all of our rooms with flat screen televisions. Hopefully this project will be complete when travel plans bring you back to the Edgewater. We look forward to your next visit.
Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Edgewater Hotel

Address: 402 River Rd, Gatlinburg, TN 37738
Phone Number:
Location: United States > Tennessee > Sevier County > Gatlinburg
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #18 of 86 Hotels in Gatlinburg
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — The Edgewater Hotel 2.5*
Official Description (provided by the hotel):
Redefining your Smoky Mountain lodging experience! In room micro-fridges, private balconies, complimentary continental breakfast, hotel wide WIFI, year round swimming are just a few privileges extended to you, our valued guest. Located "right smack in the center of Gatlinburg" at the entrance of the Great Smoky Mountains National Park and next to Ripleys Aquarium of the Smokies, our location is both perfect and convenient. ... more   less 
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