We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“CLEAN AND RELAXING” 5 of 5 stars
Review of BEST WESTERN Twin Islands

Save Saved
You added BEST WESTERN Twin Islands to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
BEST WESTERN Twin Islands
2.0 of 5 Motel   |   539 Parkway, Gatlinburg, TN 37738-3201   |  
  |  
Hotel website
  |  
Hotel deals
  |  
Hotel amenities
Special Offer
Earn a $50 Gift Card
Ranked #22 of 86 hotels in Gatlinburg
Smyrna, Tennessee
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“CLEAN AND RELAXING”
5 of 5 stars Reviewed April 12, 2013

The Rooms Were Very clean, beds were comfortable,loved the creek outside watched ducks and people catching fish. the kids loved the playground, the staff was very friendly. Not easy to turn left out of hotel. Walking distance of everything.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

370 people have reviewed this hotel

Traveler rating
    118
    114
    84
    30
    24
See reviews for
121
151
7
2
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (57)
Date | Rating
  • English first
  • French first
  • Any
English first
ST, Anthony Indiana
Top Contributor
57 reviews 57 reviews
11 hotel reviews
Reviews in 36 cities Reviews in 36 cities
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed April 8, 2013

You really don't have much choice where to stay and all the hotels in the area are about the same. The beds were ok, had refrigerator. the staff was friendly could only stay there three nights as the room was booked for someone else later, This was the norm in the area we spent a week and stayed in three hotels you have to call ahead far in advance to book for a whole stay.

  • Stayed July 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Senior Contributor
28 reviews 28 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed April 3, 2013

We stayed in a king-sized bed room on the river. The room was awesome. The service at the front desk was impeccable! The hot breakfast was extremely good and much better than most hotels we have stayed at. The hotel is located right at the aquarium and it is within walking distance of several worthwhile things to do. The bed was extremely comfortable. The a/c-heat actually kept the room extremely comfortable the whole night. We never ran out of hot water in the shower, which was awesome! Overall an excellent hotel to stay at.

Room Tip: Stay on the river.
See more room tips
  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Covington, Georgia
Contributor
16 reviews 16 reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed April 2, 2013

We've been staying at the Best Western Twin Islands for over 10 years and are never disappointed with our stay. To be honest, this place is an OLD hotel, and has never been updated to my knowledge, so if that sort of thing bothers you--look somewhere else. However, the rooms are clean, comfortable, and you really can't ask for a better location--they are right in the center of Gatlinburg and within easy walking distance to Ripley's Aquarium, restaurants, and shopping. This year my sister, niece, and I "upgraded" ourselves into one of the cottage rooms that has a separate living/dining area. We were in the "Bears Den" and we were on the ground floor right on the river. We checked in on Sunday, March 24--and we arrived at 1:45 hoping to be able to check in at 2pm. However, we were delayed by about 15 minutes since the previous guests had left late and decided to kick a hole in one of the bed room walls. It was a small hole, and the staff were VERY apologetic about it. We were just wanting to get settled, so we told them to not worry about it. The beds were 2 doubles, and very comfortable. The bathroom was a standard hotel bathroom--but it was nice to have 2 separate sinks--on in the dressing area and one in the bathroom. The kitchen was nice and small, and we really did not use it as much as we thought we would--none of us felt like cooking much after each day's activities. The kitchen is stocked with all the basics, but do check for a can opener. While this room was a perfect size for 2 adults and a small child, I do not see it being comfortable for more than 4 people--especially if they are adults. It was nice to let the 3 year old take a nap and the adults could be in the next room and talk/watch tv/ whatever without worrying about disturbing her. What was really a deal maker for this place is the lovely playground with very nice equipment: there were several swing sets and slides along with a neat little pirate ship/fort that the 3 year old loved playing in when the weather allowed for it. The cable was standard--let's face it, you aren't going to be watching tv that much--but I can say the internet was touch and go for us. It could be that our cottage was extremely far from the main desk area, so we just were not getting that good of a signal--my laptop worked better than my sister's did. It's fast enough to get you surfing the net, but you can forget about trying to play games. Besides the staff being super friendly and helpful (they got me a few extra blankets when I happened to mention I was cold) they also refunded our last nights stay--since I came down with a bad cold and we had to leave a day earlier than planned. For that reason alone, we will be returning to Best Western Twin Islands.

Room Tip: Definitely try one of the cottages! It's worth the small upgrade price!
See more room tips
  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elyria, Ohio, Usa
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 1, 2013

We stayed here in March as a late Winter/early Spring vacation. The service is great and the rooms are great for a very reasonable price. There were only two complaints; breakfast was good but not great and definitely not worth rushing around in the morning for, and the wi-fi was AWFUL! My 3G in the mountains was better. Overall, I would reccomend to anyone staying in Gatlinburg. It's close to the shops and is great place to park and just walk to all the shops and food on the main strip. Also, a super short drive if you are looking to head into the mountains. Highly reccomended.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hickory, North Carolina
Senior Contributor
38 reviews 38 reviews
20 hotel reviews
Reviews in 20 cities Reviews in 20 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed March 31, 2013 via mobile

We stayed here over Easter. Very spacious room. Did not try buffet. We would stay here again. Easy check in and check out! The location is great and easy to get anywhere!
The room are nothing fancy, but very clean. We had a problem with the cable stations and within 5 minutes the maintenance guy was there! Very friendly staff!

Stayed March 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Been to BEST WESTERN Twin Islands? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about BEST WESTERN Twin Islands

Also Known As:
Best Western Twin Islands Hotel Gatlinburg
Best Western Twin Islands Hotel
Best Western Hotel Gatlinburg
Best Western Gatlinburg
Gatlinburg Best Western
Address: 539 Parkway, Gatlinburg, TN 37738-3201
Phone Number:
Location: United States > Tennessee > Sevier County > Gatlinburg
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #22 of 86 hotels in Gatlinburg
Price Range (Based on Average Rates): $
Hotel Class:2 star — BEST WESTERN Twin Islands 2*
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Tingo, Cheap Tickets, Expedia, Priceline, Best Western, Hotels.com, Agoda, Venere and Otel so you can book your BEST WESTERN Twin Islands reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage BEST WESTERN Twin Islands, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.