This was our second stay at Marshall's. We stayed there a couple years ago and were pleased, but we were treated very rudely by an older woman (owner) and avoided it for a while. We decided to try again because it is a very clean place and the rates can't be beat. This time the rude lady wasn't around and the only staff we encountered was friendly as can be. Marshall's reminds me of the places where I stayed with my family growing up in the 1970's- very cozy and homey, extremely clean. If you are the kind of person that must have a very fancy, modern hotel, you would not do well here. BUT- if you are a couple or family on a budget who just needs a clean, quiet place to stay, this is your place! We live a couple hours away from the Smokies and visit fairly often. We will definitely come back here again.