We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“don't stay here!” 1 of 5 stars
Review of Red Roof Inn & Suites Gatlinburg

Save Saved
You added Red Roof Inn & Suites Gatlinburg to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Red Roof Inn & Suites Gatlinburg
2.0 of 5 Hotel   |   401 Hemlock Street, Gatlinburg, TN 37738   |  
Hotel amenities
Ranked #33 of 86 hotels in Gatlinburg
Douglasville, Georgia, United States
1 review
1 helpful vote 1 helpful vote
“don't stay here!”
1 of 5 stars Reviewed November 27, 2012

need to remodel. very uncomfortable mattress. cobwebs, grey worn dingy towels....overpriced the appearance is unkempt, and besides that the roof is blue and rusted.the hotel is pet friendly and is close to downtown gatlinburg.

  • Stayed November 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

280 people have reviewed this hotel

Traveler rating
    102
    75
    42
    26
    35
See reviews for
115
95
8
6
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (67)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
LAS VEGAS
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 7, 2012

I was concerned after reading mixed reviews for the two Red Roof Inns in Gatlinburgh. I changed my reservation to the Hemlock Street one after reading the Convention Center location was noted as dirty by several guests. What I can say is the location is beautiful. It sits off the main road up higher on a hill and has great views from most of the rooms. The rooms are large and clean. Beds were comfortable, sheets were a little worn, but fine. Breakfast was included but was carb heavy. Waffles, bagels, cereal.....sigh. Would I stay again? Absolutely.

Room Tip: If you are not traveling with a pet, ask for the 7th floor.
See more room tips
  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
South Carolina
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 of 5 stars Reviewed November 2, 2012 via mobile

The hotel was over priced when compared to others in the area with similar amenities. Property was not well maintained with attention to pool and landscaping being needed. The housekeeping services were very poor. Towels had to be repeatedly requested, beds were not made and linens were not changed during our stay. We will not stay at a Red Roof Inn again.

  • Stayed October 2012
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed October 31, 2012

I was skeptical about booking because of the recent bad reviews, but I have always liked Red Roof so I bit the bullet. We were so happy with our room!! It had everything and was very very clean. Actually one of the cleanest places Ive ever stayed. Im extremely picky about bathroom cleanliness and i couldn't find much wrong here. The jacuzzi tub was great! It was clean, and worked well. The fireplace was gorgeous and our balcony wrapped around the building and overlooked the mountains. We had a microwave and a mini fridge, which we did not expect. The room was perfect. Would've loved to stay a few more days!

  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
alabama
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 24, 2012

We stayed at this hotel on October 12,13,&14th 2012. I didn't know what to expect after reding the reviews, and I almost cancelled. I kept my reservattion because we travel alot, and I have never stayed at a Red Roof Inn I was disappointed in. We have stayed in various name brand chains, and they all seem to differ, but I was not wrong in staying here. We were in room 707. The room was very nice, the bed was comfortable. It was clean, no odor, no fleas, nice view from the balcony. My 4 year old twin boys loved seeing dogs around the place. The boys loved the bear waffles for breakfast! We left to go to another place after three nights because I had bought a groupon to another local place, but believe me, I wish I had paid the extra 20 bucks per night and just stayed here because that was the most miserable three nights my husband and I had!! For the location, price, and comfort, do not hesitate to choose this hotel!

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Troy, Ohio
1 review
4 of 5 stars Reviewed October 22, 2012

This was my first time traveling to Gatlinburg with a pet and this motel was very accomodating. Excellent facilities for dog walking.
The room was very large which was perfect for me and my daughter.
We stayed for five nights (October 15th through 19th) and I did not encounter any of the issues concerning cleanliness that have been mentioned in previous reviews.
It is an older motel (was the Wildwood Inn years ago, that is why the roof is blue) with dark cabinetry and carpets. Perhaps this is giving some people the perception of the rooms not being clean.
I would not hesitate to recommend this motel to others and have already.
It was not the most luxurious place I have ever stayed, but was perfect for a family vacation.
The beds were a bit hard for my taste, but if you are into firmer mattresses they would be fine for you.

Room Tip: Fourth floor has great parking lot access. Ask if they have a themed room available. So fun!
See more room tips
  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tennessee, United States
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed October 15, 2012

After reading the reviews on tripadvisor.com, I was hesitant about booking a room here, but the other group in my party went ahead and booked here. I went ahead and booked a theme room for two nights. The room layout wasn't bad, but there was an obvious pet smell. Upon first entering the room, I immediately checked the bed, and I didn't find any bedbugs. I checked around the bathroom for signs of roaches, and I didn't see any of those either. Not much of our time was spent in the room as most of the time we were sightseeing. On the morning of our departure, my wife was in the bathroom and screamed. There were fleas all over the place. I went out on the balcony and checked my clothing, and sure enough, I found several more on my pant legs. We found several more in/on our luggage on the drive home. We ended up bug bombing our car with our luggage still inside before bringing any of it inside our house. I will not stay there ever again, and unless you are desperate to find a place that allows pets, I recommend you all to stay away. We did not take our dogs on this trip, and this was the first time I've had to worry about giving my dogs fleas and not vice versa.

Side note: Our remaining party's room smelled worse, and there was an abundance of spiders on the balcony.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General_Manager_740, Manager at Red Roof Inn & Suites Gatlinburg, responded to this review, October 22, 2012
I apologize for your experience at our inn and I wish I would have known of this sooner while you were a guest here. The comfort of our guests is our top priority and we take any and all concerns very seriously. Our entire team here takes all action to make sure that we not only meeting our guests expectations but exceeding them as well. We will continue to do so and hope you will provide us an opportunity to show you that the next time you are in town
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Red Roof Inn & Suites Gatlinburg? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Red Roof Inn & Suites Gatlinburg

Address: 401 Hemlock Street, Gatlinburg, TN 37738
Location: United States > Tennessee > Sevier County > Gatlinburg
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #33 of 86 hotels in Gatlinburg
Price Range (Based on Average Rates): $
Hotel Class:2 star — Red Roof Inn & Suites Gatlinburg 2*
Official Description (provided by the hotel):
Red Roof Gatlinburg Aquarium is located near Great Smoky Mountain National Park, the busiest of all national parks with over 9 million visitors each year. The park offers endless outdoor activities such as downhill snow skiing, class IV whitewater rafting, golf, hiking options from 600 miles of trails, and fishing in hundreds of miles of streams. Relax at Red Roof Gatlinburg Aquarium while you’re enjoying all Gatlinburg’s restaurants, family fun museums (such as Ripley’s Believe It or Not and Hollywood Star Car Museum), Dollywood Amusement Park, Splash Country, Dixie Stampede, and many, many other great attractions, fun for young and old. Year round events and concerts combine to make Gatlinburg a true entertainment destination in the beauty of the Smoky Mountains. Come enjoy Gatlinburg and Red Roof Gatlinburg Aquarium’s southern hospitality! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Expedia, Tingo, Travelocity, Hotels.com, Priceline, BookingOdigeoWL and Venere so you can book your Red Roof Inn & Suites Gatlinburg reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Red Roof Inn And Suites Gatlinburg - Aquarium
Red Roof Inn & Suites Gatlinburg - Aquarium Hotel Gatlinburg
Wildwood Hotel Gatlinburg

Owners: What's your side of the story?

If you own or manage Red Roof Inn & Suites Gatlinburg, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.