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“Never come back or recommend” 2 of 5 stars
Review of Gatlinburg Resort Chalets

Gatlinburg Resort Chalets
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Gatlinburg Resort Chalets
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510 Ski Mountain Road, Suite 3, Gatlinburg, TN 37738   |  
Hotel amenities
Ranked #75 of 86 hotels in Gatlinburg
Tennesse
1 review
8 helpful votes 8 helpful votes
“Never come back or recommend”
2 of 5 stars Reviewed September 7, 2007

We found minor problems with the 3 year old cabin we were in, and didn't complain. However after we returned home I received a email that I had left towels next to the tub instead of in the tub, we had left the garbage for the housekeepers to finish filling up instead of wasting another garbage bag, they said the furniture had been moved, there is only a couch and loveseat with one very small table, don't know how we screwed that up among a couple of other petty mistakes. Now they want to charge us extra for these mistakes!
Can we charge for the TV that didn't work, there was no stereo that the ad had mentioned, the people before us didn't wash the dishes, they just put them up, the air hocky table had very little air in it to move the puck among others.
I can only hope that everyone else will take my advice and go back to Wears Valley Chalets, where your treated as "guests" not as a way of taking more money. Maybe this will cost them more than its costing me!

  • Stayed September 2007, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date | Rating
  • English first
  • Any
English first
TN
2 reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed March 21, 2006

We stayed last year and our chalet was filthy. The hot tub had a leak and had been leaking for a while. There were spider webs everywhere and looked liked something out of a movie, an abandoned cabin. Hated it and we will never use them again. Also we told them about the leak on the hot tub and the desk clerk's reply was they had someone out to repair it a few weeks ago and they couldn't find the leak. My husband told them it was a hose. We didnt use the hot tub on the deck or the jacuzzi in our master bedroom because the room still had water damage and mold from previous damage. I would not lie about this place we love Gatlinburg but we will never stay here again. Dont waste your money.We were so disappointed.

Was this review helpful? Yes 12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
caneycreek, Owner at Gatlinburg Resort Chalets, responded to this review, September 28, 2006
This company, now under new owners and new management, takes great pride in addressing any and all issues brought to our attention. While some issues cannot be handled immediately, they are fixed as soon as possible. If the problem cannot be fixed we have offered to move guests to different lodging when available. All our homes are privately owned, and sometimes the management company can only do so much because of the certain restrictions. We have even moved guests because they simply did not like the home, because of their fear of heights, their fear of bears, and their fear of curving roads. If we would do all of these things why would we not have taken care of this one guest.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Gatlinburg Resort Chalets

Address: 510 Ski Mountain Road, Suite 3, Gatlinburg, TN 37738
Location: United States > Tennessee > Sevier County > Gatlinburg
Hotel Style:
#75 Ski-In / Ski-Out Hotel in Gatlinburg
#75 Top resorts Hotel in Gatlinburg
Also Known As:
Gatlinburg Resort Chalets Hotel Gatlinburg
Gatlinburg Hotel Chalets

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