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“Hated the Chalet” 1 of 5 stars
Review of Gatlinburg Resort Chalets

Gatlinburg Resort Chalets
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Gatlinburg Resort Chalets
510 Ski Mountain Road, Suite 3, Gatlinburg, TN 37738   |  
Hotel amenities
Ranked #74 of 86 hotels in Gatlinburg
TN
2 reviews
13 helpful votes 13 helpful votes
“Hated the Chalet”
1 of 5 stars Reviewed March 21, 2006

We stayed last year and our chalet was filthy. The hot tub had a leak and had been leaking for a while. There were spider webs everywhere and looked liked something out of a movie, an abandoned cabin. Hated it and we will never use them again. Also we told them about the leak on the hot tub and the desk clerk's reply was they had someone out to repair it a few weeks ago and they couldn't find the leak. My husband told them it was a hose. We didnt use the hot tub on the deck or the jacuzzi in our master bedroom because the room still had water damage and mold from previous damage. I would not lie about this place we love Gatlinburg but we will never stay here again. Dont waste your money.We were so disappointed.

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
caneycreek, Owner at Gatlinburg Resort Chalets, responded to this review, September 28, 2006
This company, now under new owners and new management, takes great pride in addressing any and all issues brought to our attention. While some issues cannot be handled immediately, they are fixed as soon as possible. If the problem cannot be fixed we have offered to move guests to different lodging when available. All our homes are privately owned, and sometimes the management company can only do so much because of the certain restrictions. We have even moved guests because they simply did not like the home, because of their fear of heights, their fear of bears, and their fear of curving roads. If we would do all of these things why would we not have taken care of this one guest.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date | Rating
  • English first
  • Any
English first

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Additional Information about Gatlinburg Resort Chalets

Address: 510 Ski Mountain Road, Suite 3, Gatlinburg, TN 37738
Location: United States > Tennessee > Sevier County > Gatlinburg
Hotel Style:
Ranked #74 of 86 hotels in Gatlinburg
Also Known As:
Gatlinburg Resort Chalets Hotel Gatlinburg
Gatlinburg Hotel Chalets

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