We recently stayed at Summer Bay Town Village Inn in Gatlinburg, and from the reviews we read, we were concerned that we might not be able to stay there. I called the motel and talked with the front desk clerk, and she tried to relieve my anxieties. She was correct in her representation. We found the three nights there to be very enjoyable. The staff, (the desk clerks, house keeping, and maintenance personnel) were very friendly and helpful. When we got there, we checked the room out, and the only thing we saw that we needed was more towels. I called the front desk and asked for more. The desk clerk said she would see that we got some but it might be a little while because they were very busy checking everyone in, but in less than five minutes, the maid showed up with more towels. The TV was coming in and out, so we called the desk again and told them about the TV. They said they would have maintenance to check it. Very shortly, the maintenance man came by and said that there was something wrong with the cable and that Charter was working on it. It was nothing wrong with the motel's TV. We called back later, and they said that the cable people were still working on it. The next morning we talked with the Charter Cable guys, and they said the problem should be fixed within an hour, and it was. This was the only problem we encountered, and it was not the motel's fault or Charter's; things just tear up sometimes. We found the room to be very clean. It was not luxurious by any means, but it was fine. The maids came in and cleaned every day and left a very adequate number of clean towels. We were there once when the maid came in, and she did a great job of cleaning and was very friendly and accommodating. My husband chatted with the desk clerks often when he went to sit in the rocking chairs out front, and they were very nice. It was a great weekend.
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- Also Known As:
- Gatlinburg Town Village Hotel Gatlinburg
- Town Village Hotel Gatlinburg