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“waterfall lodge” 2 of 5 stars
Review of Gatlinburg Falls Resort

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Gatlinburg Falls Resort
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1 Cheshire Court, Gatlinburg, TN 37738   |  
Hotel amenities
Hesperia, Michigan, United States
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
“waterfall lodge”
2 of 5 stars Reviewed August 14, 2013

We are currently at waterfall lodge for 6 nights We have been here for 3 nights. We have 16 people, and it is about the right size. The kitchen is nice. The cabin is clean unless you wear white socks.

It is our third day here and we have called the office 3 times to fix the toilet in the main bathroom in the entryway. The handle is broken so it can't flush. This is quite the inconvenience and we get the same answer each time we call. "We cannot give you a time over the phone that it will be fixed, but as soon as possible."
I'm guessing that they only do repairs after you leave. And according to their contract that you sign, there is no refund for anything that is broken.

The Lord of the Rings pinball machine and the air hockey are a big hit.

Be aware that there are 3 separate locations for check-in for the Gatlinburg Falls Resort cabins, and half of our party went to the wrong one, along with a lot of other frustrated people that we were in line with.

All in all our family is having a great time. The first night we used the charcoal grill, and it was great. The rest of the time so far we are splitting up into groups and going to Gatlinburg and Pigeon Forge to enjoy what they have to offer.

  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,639 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (255)
Date | Rating
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English first
Cincinnati, Ohio
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed August 12, 2013

We absolutely love Gatlinburg Falls. I wouldn't recommend the cabin High Expectations. Overall the cabin was a bit out-dated. The biggest issue we had with the cabin was the location. The view was beautiful but the cabin is tucked behind an eight bedroom cabin. The bedroom faces the decks and hot tub of the large cabin. That cabin was rented while we were there and we had to ask them to move their cars from the driveway so we could get to our cabin. For the first time in almost 10 trips we had to call guest services not once but twice to complain about the noise. We first called around midnight and they came up and talked to the tennants in the large cabin. We called the second time around 2:30am because the noise continued and seemed to get worse. They came back to the cabin and they informed us that they would be fined for the repeated calls. They were then quiet enough for us to get to sleep. Generally the cabins are almost sound proof; I think this is a case of poor building plans.

  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Houston, Texas
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed August 6, 2013

We have stayed at the Gatlingburg Falls Resort Properties the last few times we went to The Smokeys. We had no idea how much higher quality they were until we stayed at one in Pigeon Forge that was next door to another named property management property. When they came to our cabin they could not believe how much nicer ours was. Also, when we have had any problems, they have gone beyond expectations to correct it or compensate us for it. I cannot say enough good about Gatlingburg Falls Resort Properties! We are hooked and will always stay at their properties.

Room Tip: Be sure to bring salt and pepper. Due to health reasons, there is no food or condiment items of any...
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  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Diamond, Illinois, United States
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 3, 2013

The cabins are beautiful and as a family of 15 the cabins are perfect, they are in a great area and close to all of the attractions. That being said, the customer service is horrible. We had a check in of 4:00, which is late to begin with but at 4 the cabins are waiting to be inspected and the front desk cannot offer any kind of a time of when this could happen. The other lady standing there had been waiting an hour past her check in time and still had no cabin. Next we called for service on the projector in the theatre after 4 calls all of which were answered by rude workers, and 5 hours a service guy came at 11:20pm. I would stay there again, however now I know how poorly managed it is and I can expect it.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Donalds, South Carolina
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 30, 2013

My husband and I recently stayed in the one bedroom cabin title Best Views and Movies. I was shocked to see the cabin's interior looked exactly like the online images. The cabin had a pool table and air hockey table plus an arcade and x-box, which was entertaining. The kitchen is limitedly furnished, so you need to pack some necessities if you plan on cooking. The hot tub was perfect for a relaxing evening. We have already discussed returning before the summer is over. To sum it up: I CAN'T WAIT TO RETURN!!!

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 30, 2013 via mobile

Great location close to town. Very clean an comfortable! Awesome place to have a family get together or a church retreat. All of the staff were so friendly and helpful. Great place to stay. Great specials! We will be back.

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shreveport, Louisiana
Contributor
18 reviews 18 reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 28, 2013

We have stayed with Gatlinburg Falls Resort several times. Once in Pigeon Forge and twice in Gatlinburg. Be careful when booking that you get the location you want. The cabins themselves are very nice and most have beautiful views. Most cabins have hot tubs and an assortment of entertainment (i.e. pool table, pin ball, pac-man, etc.). One of our cabins had a theater room which was nice on the cold, snowy evenings when you just wanted to relax with a drink and a good movie. We will continue to stay here when we visit the Gatlinburg/Pigeon Forge area.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Gatlinburg Falls Resort

Address: 1 Cheshire Court, Gatlinburg, TN 37738
Location: United States > Tennessee > Sevier County > Gatlinburg
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool
Hotel Style:
Ranked #13 of 53 Specialty Lodging in Gatlinburg
Price Range (Based on Average Rates): $$
Number of rooms: 450
Also Known As:
Gatlinburg Falls Hotel Gatlinburg

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