We stayed at 8 bdrm cabin, Mountain Mist from April 1-5, 2013. Some of our family arrived early but since the credit card holder had not arrived, they would not disclose the location of the cabin. (FYI: it's located on Pardon drive just off of Glades rd) This beautiful mansion was deceiving as we soon discovered all of it's flaws. The main TV screen was cracked all the way down, one of the hot tubs had NO water in it, the theater screen wouldn't play color, shower doors were off tracks, a light was hanging from one of the bedroom ceiling, one oven would turn off while the other was on, the dryer didn't work..... But what made this situation even worse was the poor customer service. I called four times and after being on hold for 10-20 min each time, I was disconnected. I finally dialed "0" and left a message. They called back 4hrs later to tell me someone would be by. The man they sent for the hot tub arrived the next day by hopping over the railings to get to the hot tub. He didn't speak English and after much hand signals, we were able to explain the problem. The third day, a couple of men came by to look at other problems. Apparently there was a fraternity that rented before us and evidence showed they shot up the cabin with pellet guns. These men took pictures and fixed the theater, but did not the replace the TV or fix any other problems. We never received an apology or a solution to any of our issues...
Now for the positive: The cabin definitely has star qualities. When walking in, the foyer opens to a big living room, dining room, kitchen combination. The furniture is comfortable, the decor is perfect for the mountain setting. The kitchen has two of every appliance. There is a master bdrm on main floor with a Jacuzzi tub. The downstairs has one small king bedroom sharing a bathroom with a double bedroom. It also has a double bedroom connecting (no door) to a queen size bunk bed room. The theater is down there also. It is very comfortable and has great sound and picture (after they fixed it), There is also a pool table and air hockey table, along with a fold out couch, and another half bathroom on lower level also. The upper level opens to an arcade room with a pinball machine, golf video game, and atari style multigame stand up machines. There is a WII with multiple games to play, a wet bar and a love seat and chair. There are 3 very large king bedrooms upstairs, each with fold out couches and large bathrooms. The showers have power jets, too. All bedrooms have cable flatscreen TVs with DVD systems. The two hot tubs are on the bottom level and on the third level, They are a nice size and work well. The only thing wrong with these are there are no steps to get into the tubs, so anyone short or with any disability wouldn't be able to get in. One literally must straddle the tub to get in. (it was waist high on me) The view was magnificent.
When we went to subway down the street, they told us that everyone has problems with Gatlinburg Falls Resort. If only the maintenance was better and customer service cared about the satisfaction of their customers, this would be a wonderful cabin! Unfortunately, our family will never rent from this agency again.
- Also Known As:
- Gatlinburg Falls Hotel Gatlinburg