My husband and I booked what should have been a romantic weekend getaway here this past weekend, Oct 19-21 2012.When we arrived we were pleased with the property and received good customer service at check in. The cabin was pretty on the inside and outside. The few positives…Now lets get to the cons. Upon walking in there was a faint smell of pot in the kitchen and open areas. In the master bedroom there was a faint smell of cigarettes. This was the first thing we would mention as the cabins are smoke free and we did not want to be held responsible and charged fees when we were not the guilty party. I could have dealt with the smell but unfortunately this is not were the mishaps ended. I went to take a shower in the morning. I am 5’1. They brag about the multi head showers. However if you are short forget it. They apparently are only meant for tall people. I was unpleasantly squirted in the face. So I went to turn those jets off and they would not turn off. After that I go to brush my teeth and the sink is stopped up. THIS IS NOT the luxury experience I was hoping for…nor worth the “military discount” rate of $560 for 2 nights!!!!
We stopped by the front desk to let them know about the smell, the sink, and the shower. So after spending the day downtown we come home late that night to a note that says they fixed the sink but the shower is not able to be fixed until Monday. Seriously???? After we leave they can fix it.
Now let me get to some other mentions…I don’t understand the layout of these cabins. The pictures show a nice heart shaped tub but what they don’t let you know is that it is on the “kids” level. Yes you read that right. The outside hot tub and the heart shaped Jacuzzi tub are on the downstairs level where the bunk beds, game tables, and video games are located. The master suite is on the top floor. So if you want to get romantic with your significant other in the heart shaped tub you better hope no one else is staying with you and be prepared to have to move floors to get to your bedroom.
I guess the downstairs shower is the one they expected me to use. Because being inconvenienced on my expensive romantic getaway is exactly what I paid for. Not to mention that the shower doors on the shower were off the top rack and did not even have a bottom rack. And the Jacuzzi tub was missing a cap on one of the water jets. Does this sound like “The Finest Luxury”?
The hot tub outside is NOT private. We could see right into our neighbor’s dining room and they could see us. There is a privacy wall up on one side but not the other. This makes no sense! As well as the jet placement in the outdoor hot tub. Ridiculous!!!
The video arcade game had old school games and we were excited. However the controller malfunctioned and did not go up. Try playing Pacman, Donkey Kong, and Frogger when you can’t make your guy move up. It sucks! We went to play pool and one of the pool sticks that were placed on the table to play with literally fell apart when I picked it up. The screw hole had been completely stripped. They had to have noticed this when they set up the display. Last but not least the air hockey table had a cracked handle.
Bottom line…bad decisions in design and poor upkeep.
I completed my comment card, took it to the office, and specifically asked for a manager to review it. On the card I requested to be contacted. Not hearing anything I called and asked to speak with a manager today. She basically told me that like with a house things happen. She said she was sorry they could not fix the shower while we were there. I am thinking that if someone was renting my house for $280 a night and things weren’t working right I would not charge them full price. But was there any gesture or compensation made to us…NOPE. Oh wait they will give me 15% off next time I stay. First of all repeat guest get 10% off. So the mishaps and experience of having to deal with all this crap on our vacation is worth 5% off our next stay. I DON’T THINK SO!!!! What an insult.
- Also Known As:
- Gatlinburg Falls Hotel Gatlinburg