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“Clean and Very Nice Customer Service” 3 of 5 stars
Review of Gillette Motel

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Gillette Motel
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Historic Nature Trail Road, Post Office Box 231, Gatlinburg, TN 37738   |  
Hotel amenities
Ranked #32 of 87 Hotels in Gatlinburg
Franklin, Tennessee
Top Contributor
50 reviews 50 reviews
12 hotel reviews
Reviews in 20 cities Reviews in 20 cities
70 helpful votes 70 helpful votes
“Clean and Very Nice Customer Service”
3 of 5 stars Reviewed September 6, 2012

Clean and very nice customer service are the only real compliments I can give this motel. It was old and very dated. I felt the price was far too expensive for the product. It was $120 a night and I know for a fact you can get far cheaper rooms in nicer and more updated hotels. If they would take a bit off the price they might have more people stay there. It was a ghost town when we were there the last week of June.
And speaking of ghost towns: after we came home, I "googled" (to no avail) to see if anyone has ever reported a ghostly encounter at this hotel. Why? Because we did. We awoke from a dead sleep to our 8 year old son yelling that a lady was in the room and she was going into the bathroom area. He was so adamant that my husband had to get up and check. At the same time I looked up to see a man standing by the wall at the foot of the bed. I simply assumed a mirror was hanging on the wall and it was reflecting a picture of an old fashioned dressed fellow into it. Morning came and I realized this was impossible. Did I see a ghost? I think yes. And my son is still 100% positive of what he saw as well.

  • Stayed June 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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55 reviews from our community

Traveler rating
    19
    23
    3
    6
    4
See reviews for
14
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2
9
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • Any
English first
Knoxville, Tennessee
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed July 11, 2012

My rate for this room was low and fair. I was pleased with how friendly and genuinely helpful the staff of this family-operated motel were to me when I made my reservation and upon check-in. My room was simple, nothing fancy, (definitely an older and budget decor) but clean and fit the bill for a one-nighter in Gatlinburg. I didn't need much. This is not a place to stay for luxuriating in the room, or hoping for lots of freebies, but it's perfect for a tidy dependable place where you feel safe and can be at the Gatlinburg Convention Center (across the street) in one minute or walk just a few blocks to be in the heart of the main strip. There's a small fridge and microwave in even the smallest rooms. That's always a plus. It is right next to the fire department - see photo. I've seen (and heard) two emergency vehicles since I've been here, but it's not bothered me at all. It actually has improved my feeling safe and sound. Based on previous trips to Gatlinburg - just not having to catch a humid, crowded trolley to go anywhere and being in the perfect spot to walk wherever - I'm happy. They also said I can leave my car after check out for the day while I'm at the Convention Center. Perfect. :) They're nice people - give this place a try. I will return for Gatlinburg trips when I need to be in the middle of things and want a dependable and affordable place to stay the night.

Room Tip: I liked being on the street level to park and walk right in - there are some that you go up outdoor...
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  • Stayed July 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed June 26, 2012

Old outdated 60's 70's style beds, furniture, accessories, carpet, and lighting. Shower head awkward, old, and terribly hard to get a normal water temperature. Location is very good. I found it tolerable at $120 for two nights that I paid in advance... UNTIL I was informed that it was $120 a night upon checkout and had to pay again. I will never stay there again!

  • Stayed October 2011
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lawrenceburg, Kentucky
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed February 29, 2012

If you don't mind the out dated look and condition of the rooms then this is for you...the rooms are large but the cheap motel hell furniture and bedding is a turn-off...I cried when I saw the room. A real roach motel.

Room Tip: Try one of the newer lodgings...
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  • Stayed March 2011, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aiken, South Carolina
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 2, 2012

We spent new years eve, 2011 in gatlinburg at the Gillette, and wow. I have never had better service, the staff at Gillette goes above and beyond great service. The motel is a little older and rooms may not be as modern, but the service those people gives you is incredible. We loved it so much we went ahead and booked our rooms for next year. Gillette has made a customer for life out of me and my family! thanks for the great weekend Gillette!

  • Stayed December 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
North Georgia
Senior Contributor
39 reviews 39 reviews
17 hotel reviews
Reviews in 22 cities Reviews in 22 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed December 12, 2011

You start with a plastic key holder and actual metal key to unlock your door...but trust me when I say you will like this place. The room was spotlessly clean, even white bedspreads, white towels, tile bathroom floor, and the carpet. Every items was in perfect working order including the TV, heat/air, hair dryer, small refrigerator, and microwave. The Gillette is located right across from the Gatlinburg Convention Center so we could walk to all the shops and food easily. Be sure to checkout the old paintings in the lobby of the Gillette's humble beginnings--very interesting.

Room Tip: Adjoining rooms were great for in-laws and grandkids
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  • Stayed December 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Winchester, Tennessee
Contributor
19 reviews 19 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed November 16, 2011

The Gillette Motel has been our choice for the past 10 or more years. We attend wholesale shows for our business and not only is the location the best so is the overall accomodations. The rooms are always clean and the houskeeping staff is top notch and so friendly. Thanks again Gillette for another great stay will call u soon to book again.

  • Stayed November 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Gillette Motel

Address: Historic Nature Trail Road, Post Office Box 231, Gatlinburg, TN 37738
Location: United States > Tennessee > Sevier County > Gatlinburg
Amenities:
Swimming Pool
Hotel Style:
Ranked #32 of 87 Hotels in Gatlinburg
Price Range (Based on Average Rates): $
Number of rooms: 80
Also Known As:
Gillette Hotel Gatlinburg
Gillette Motel Gatlinburg

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