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“Pre-Charge Gratuity then won't bring change when told to. Dishonest????” 1 of 5 stars
Review of Crystelle Creek Restaurant and Grill

Crystelle Creek Restaurant and Grill
1654 E. Parkway, Gatlinburg, TN 37738
+1 865-430-1551
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Ranked #11 of 157 Restaurants in Gatlinburg
Certificate of Excellence 2014
Price range: $7 - $27
Cuisines: American, Steakhouse
Dining options: Dinner, Dessert, Late Night, Reservations
Restaurant details
Dining options: Dinner, Dessert, Late Night, Reservations
Nashville, Tennessee
Contributor
11 reviews 11 reviews
5 restaurant reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
“Pre-Charge Gratuity then won't bring change when told to. Dishonest????”
1 of 5 stars Reviewed May 18, 2013

Food was so-so. Steaks not that good for price. Overcooked and rubbery. Gratuity was included, but those of our party of 25 who requested change, had to ask repeatedly. Even the owner was ambivalent.

  • Visited May 2013
    • 2 of 5 stars Value
    • 2 of 5 stars Atmosphere
    • 2 of 5 stars Service
    • 3 of 5 stars Food
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
crystellecreek, Owner at Crystelle Creek Restaurant and Grill, responded to this review, May 20, 2013
We have a spotless large party record and nothing but compliments until now. When the party was booked it was agreed that it would be off the menu plus gratuity. This is also posted at the door when you come into our restaurant. I made a mistake by letting your party have separate tickets (normally one check per party). Unfortunately to divide and make change for 25 people takes a little time for the server especially when some paid with large bills. We respect your opinion and we will do all we can to address your concerns.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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482 reviews from our community

Visitor rating
    262
    119
    34
    26
    41
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
East Ridge, Tennessee
1 review
1 helpful vote 1 helpful vote
“Excellent!”
5 of 5 stars Reviewed May 15, 2013

Food was great, service was excellent. We were a little disappointed that they did not have the trout, but everything was very good. The music was so much fun. We requested several songs from the 60's/early 70's and she knew them all. Beautiful voice.

  • Visited May 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
“Food,Service,Music all fantastic!!!!”
5 of 5 stars Reviewed May 15, 2013

Food was outstanding, had the fried mushrooms as an appetizer best mushrooms I have every eaten in my life. Again, the food was excellent, the service great, and Neecee Music was superb.my wife and I never never order desert and decided to here, we ordered the almond cake on the waitress advice and it was delicious. We only have two more days on our vacation and we have to come back.

  • Visited May 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West suburbs Illinois
Top Contributor
121 reviews 121 reviews
62 restaurant reviews
Reviews in 73 cities Reviews in 73 cities
56 helpful votes 56 helpful votes
“great food wonderful entertainment”
5 of 5 stars Reviewed May 8, 2013

pan fried trout and cheeseburger both excellent, skip the fries and eat the mashed potatoes-- wonderful performance by Neecee too-- we had a great visit and our server very good too

  • Visited May 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 4 of 5 stars Food
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Dripping Springs, Texas
Contributor
19 reviews 19 reviews
14 restaurant reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
“Super local recommendation”
4 of 5 stars Reviewed May 8, 2013

We were given this place as an alternative to all the crazyiness of downtown Gatlinburg...more of a local's place. What a good find. Good food, nice service, live music, wonderful creekside setting, neat building...all in all a wonderful recommendation.

  • Visited April 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 4 of 5 stars Service
    • 4 of 5 stars Food
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