My husband and I planned our trip to this hotel on a Dynasty Rewards package. (For those that may not know what that is.. here's a small break down. We purchased a new car this year and along with that new car purchase, we were awarded with a free 2 night stay at selected Marriott of our choice, of which we chose Gatlinburg). We arrived on Friday, September 7th and checked out on Sunday, September 9th. First about the hotel itself. For a free two nights we really couldn't complain. The front desk clerks at check in were very helpful and although the hotel is a mile or so away from downtown...my husband and I actually preferred this. Less traffic and to avoid having to drive, a trolly comes by every 30 minutes..which we did use. At .50 cents per person, it was hard to beat. The room we checked into was decent, although we were greeted with a faint smell of what seemed to be like smoke...however..this is a smoke-free hotel. Again...hard to complain when the stay was free. We had no trouble with the wi-fi or the t.v. signal, however we were not in our room much during our stay unless it was to sleep. The hotel does have two pools, indoor and outdoor. The outdoor pool does have a water slide but if you are an adult or have a taller child beware as the pool that you are speeding into from the water slide is only 3 1/2 foot deep...stubbed toes I'm sure are bound to happen! The indoor pool is ok. The hot tub and pool itself are a little on the small size. My husband and I attempted to use both, however we were unable to since it was crowded at the time of our stay..by crowded I mean one family was utilizing the pool. That's really all it's big enough for unless you like to stay huddled in a corner while you swim. The breakfast is free and is served from 7am-10am. Not bad I must say, but is placed in a rather small area which makes getting your food either a fight or you have to stand to eat due to lack of seating. The hotel is a 3 story hotel, but only has 1 elevator. It didn't bother myself or my husband, but others were heard complaining of this inconvenience. Overall we did enjoy our stay.....UNTIL....Sunday morning.
Sunday morning as we were preparing to check out a charge was placed on our bank for one nights stay...totaling $138.41 Obviously this was incorrect and we promptly called the front desk for an explanation of the charge. We were then told that it was a mistake on their part and the payment had been voided. This was Sunday. Today is Wednesday. We are still awaiting payment of our refund for the charge. I have called and spoken with the manager several times and have been told several times that this has been taken care of. Although we do appreciate that they do know what is going on and have tried to correct the issue, we still await the refund of our money that should have never been touched in the first place. This was really our only major complaint and still hope that it is resolved in a timely manner.
In all, I would recommend this hotel, however I would highly advise to watch your debit/credit card closely for any mistakes that may or may not take place! We were lucky enough to catch it, some others may not.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.