We stayed 2 nights at the Quality Inn Creekside while attending the Senior Jubilee. Although the location could not have been any better, we left very disappointed and questioning whether we will choose a Choice Hotel brand in the future. The hotel is in desperate need of updating, a deep cleaning and major cosmetic attention, but this is not my main complaint. I presented my Choice Privileges card upon check-in, but for some reason the clerk said she could not "get it to work". When I got home and tried to resolve the matter, customer service has been no help. It seems like, even though we paid for the room with OUR American Express card (I've sent them copies of the charge), the clerk randomly entered OUR Choice Privileges reward points on the account of the other couple we were traveling with. No one at customer service has offered any type resolution to this problem after two weeks of emailing back and forth. SO - if you want an outdated, dirty, but conveniently located hotel in Gatlinburg and are not interested in accruing Choice Privileges rewards, then Quality Inn Creekside is for you. Otherwise, I'd choose another brand, another location, utilize the trolley and avoid this one if at all possible.
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- Also Known As:
- Quality Inn Creekside Hotel Gatlinburg
- Quality Inn Gatlinburg
- Gatlinburg Quality Inn