FIRST, they put us in the wrong room-we were to have a balcony, jacuzzi, stereo, large screen tv-BUT we were put in a tiny motel type room with a kitchenette, soap, shampoo or ice machines are not offered. The walls and ceilings are paper thin. Very noisy. Room service woke us up at 11:45pm because they had the WRONG room that had called. We asked for a wake up call in order to be on time to our sales pitch-no one ever called. Thankfully there was an alarm clock in the room. At the sales pitch they tried to make us buy by offering us the CORRECT room for our last night. When we didn't buy anything it was never mentioned to us again. Too much hassle to deal with to ever return there. Listen closely to their "pitch" and don't buy without reading the fine print. To top it all off-this was our HONEYMOON trip! What memories.

Our family of 4 stayed in a studio unit the week of March 28-April 2, located behind the construction for the waterpark and playground. This unit was also in close proximity to the main heated pool and hot tub and main building.
We did enjoy our vacation and the vairety of things that the area has to offer. I'm sure in the future when the waterpark is complete and there are a more activites available, (horseback riding, larger fitness centre) that I'd give the resort a higher rating.
The unit was small but sufficient for our needs, and very clean. However the sofa bed was not comfortable and the noise from other units carries too easily. We awoke out of a sleep at 7 am one morning, when someone was leaving on a sightseeing tour. Keeping the air unit on does help drown out some of the noise.The heated pool and hot tub were an assest and we used these at least every day, although the hot tub should have better maintainence. There was always ample towels and paper products dropped off to our unit by the cleaning staff and they were frequently at the pool, wiping off chairs and emptying garbage containers.
The staff at the front desk could be more helpful though, as we felt like we were disturbing them asking questions. The sales reps seem to 'exaggerate' on the number of activities for owners. As we were laying by the pool, sales reps were going past telling potential owners of the Thursday night 'pool parties' for owners. Curious about this, we inquired at the front desk and were told 'we are the last ones to know'. Our customer service rep for the week was out of town and when he was back, he was late for our pre-approved time.
We would still come back to this resort, although I don't quantify this as a 5-star resort, but there is potential for the future, with more amenities and customer service oriented staff. For this resort, you must be willing to venture out and discover things on your own and through other guests.

My husband and I went to a presentation 3-12-05 and elected to buy a timeshare while we were there- a 1 bedroom, yellow week. The property really is beautiful and we decided to invest in taking vacations.

I remembered reading about the cancellation policy on one of the documents I signed. I asked if I would get all copies and was told yes, I will even give it to you on a CD. I received a case with a lot of literature and an envelope with the paperwork in it and went home- we live about 90 miles away.

After doing some math, I realized that for the next 10 years, I would be spending 2,000 per year on this week alone, and that I had taken "yellow" time that we couldn't use with our daughter's school, but was told we could book red time (peak) as long as it was within 30 days. After reading reviews and seeing paperwork about the maintainence fee increasing $100 within a couple of years and trouble getting booked, I decided to double check the cancellation policy to see how much time we had to think about it.

IT WASN'T IN THERE. After finagling with the CD, (a document ID is required, and it doesn't say to look at the CD sleeve. No problem as I am fairly computer literate, but a lot of people aren't) I found a 109 pg document, looked at the index for right to cancel and scrolled to it. It only said 15 days to cancel if you have not toured the property. On the very first page, in caps (by law, I am sure) I found the info to cancel- 10 days if you HAVE toured- now I am not an idiot but breezed right by that.

The "closer" had given us his business card, & said to call within 30 days if we needed help- the address on it was in Florida, but was not the right one to cancel. It also said requests must be made in writing, not a telephone call. Needless to say, certified letters (return rcpt requested) are now on the way to the resort and the address in Florida to cancel. I am not willing to take this kind of chance on our family's vacations. I can book it online for a lot cheaper with all the same benefits of being an owner anyway.

I have just returned from a three(3) day vacation at the Westgate Resort. We stayed in a studio type room, but it was very nice, not crowded, and I've read some opinions about other people visit of how bad it was, like noisey, or couldn't get service when asked for it. Well, it was not noisey at all, and we got great service when we asked for it, and it didn't take but about five(5) or ten(10) mins., for them to get there. Yes, I did buy one of them and haven't had the time to make any complaint yet, because this was my first time staying there, so don't know how payments, or reservation problems or any things else, but if I do, I will write about it, but as of right now on February 21 - 24, 2005, my family and I had a great time. And about the other things that they said they are building on the site, on Tuesday Feb. 22, they broke ground for the new waterpark right in front of where we were staying, how do I know this, because we, my family witness them breaking ground. As for now, great place to stay.