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“This resort gets better and better!” 5 of 5 stars
Review of Westgate Smoky Mountain Resort

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Westgate Smoky Mountain Resort
3.5 of 5 Resort   |   915 Westgate Resort Rd., Gatlinburg, TN 37738   |  
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Hotel amenities
Special Price
15% off Room Rate
Ranked #21 of 87 Hotels in Gatlinburg
Knoxville, Tennessee
Contributor
17 reviews 17 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
“This resort gets better and better!”
5 of 5 stars Reviewed 2 days ago NEW

We have been coming to this resort for 10 years and it gets better and better with each visit. About four years ago, we bought a two bedroom and this year upgraded to a three bedroom unit. We can't say enough about the amenities and if you have children the WATER PARK is worth the stay! If you Own or just renting while visiting, you will probably love this resort! Our rooms were well maintained and when we needed a pack an play because guest wanted to spend the night, it was set up within an hour. At check in we were offered cider, hot chocolate and popcorn. The owner BBQ is fun and filling plus.... free! Stay and you may buy here if offered the opportunity.

  • Stayed December 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,695 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (492)
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English first
Bozeman, Montana
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

164.00 for a special deal with a 90 min time share presentation that actually lasted 240 min!! Showed up to a room with stains on carpet, wallpaper peeling, one stove burner not working, and my favorite, a fridge that is ice burned and does not cool. Yea!!! Not an investment I would consider, nor a place I will stay again.

Stayed December 2014
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rogersville, Tennessee, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

I am owner at Westgate Smokie Mountain and love it!! I went for a VIP owner Event and had a great time! There's just something about being in the Smokes at Christmas time that puts me in my " Happy Place". Great accommodations and friendly staff. I have never been pressured into a sale as others have stated, but as long as you show interest, they are going to try and find something that will work for you. If you are just there for the special pricing on the Mini-Vacation and are not interested in the sales presentation, set your timer for 90 min. and when if goes off, tell them you have fulfilled your obligation and make your exit. I only have good things to say about my home resort and I love my personal concierge, Christy MaGaha, she is GREAT!!! So give them a try, if you're not satisfied........well then, you must be pretty hard to please. I can't wait until my next visit!!!!!!
Vicki Bennett

  • Stayed December 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Columbus, Georgia
Contributor
18 reviews 18 reviews
Reviews in 7 cities Reviews in 7 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

We stayed last weekend. The studio was larger than the average hotel room with two beds so we were pleased. It had a couch and full fridge and space to move around in. Our room appeared to be clean. For what we needed, which was a clean, reasonably priced place to sleep in Gatlinburg (got it for $90/night), I would stay again.

Now for why I only gave it three stars. The walls were super thin. We could hear everything from our neighbors (fortunately I travel with ear plugs) and smell their bacon when they made breakfast. We were at the resort with friends. They got a larger room that was not clean. They had dirty sheets AND towels. Gross. We think an employee claimed he/she cleaned the room but didn't. The staff seemed confused about why our friends were staying in that particular room, so maybe they didn't expect it to be occupied yet.

Final thought: I'd give it another try IF I could get it for that price again.

Stayed December 2014, traveled with friends
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
United States
Senior Reviewer
10 reviews 10 reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Good location.
Good cabin to stay.
Staff was friendly.

upper floors was noisy.
Pool fee was not include hotel fee.
We had a bath,but after bathing we could not use shower.
Hot water didn't come enough.

  • Stayed November 2014, traveled with family
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Salisbury, North Carolina
Senior Contributor
29 reviews 29 reviews
Reviews in 5 cities Reviews in 5 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We have owned at Westgate Smoky Mountain Resort since 2000. We love the place and the area. We go there once a year and, occasionally, twice a year. We had friends with uS and they absolutely loved it. The Chritmas shows were wonderful.

Room Tip: All rooms are nice and easily located. All staff members are friendly and very accommodating and th...
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  • Stayed December 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 1 week ago

Had a 3 night 4 day stay. The day before our departure (saturday) we had purchased tickets for a full day of activities and events. Due to the "90 min" sales pitch we sat through that turned into 6hrs....we were out more money than we saved. I was extremely sick. Running a fever and even had a nose bleed. If I went back to the room, I would be out even more money bc we wouldn't get our discount on the room. We would be charged full price. I read the fine print. Definitely not worth it. I will say, the room was nice and the staff was amazing. I felt very safe and everyone was very friendly. The resort would sell itself. I will never in my life sit through another simanar/sales pitch.

Stayed December 2014, traveled with friends
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort, responded to this review, 6 days ago
Thank you for sharing your experience with us. When taking a vacation package you are required to take our 90 minute presentation in exchange for lower rates. Please keep in mind sometimes these tours can run longer than expected. However, you are not required to stay longer than 90 minutes to be honored the lower rates. It does please us that your room was nice and that our staff was amazing. Thank you for staying with us and we look forward to having you back very soon.

Allie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Westgate Smoky Mountain Resort

Address: 915 Westgate Resort Rd., Gatlinburg, TN 37738
Phone Number:
Location: United States > Tennessee > Sevier County > Gatlinburg
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Top resorts Hotel in Gatlinburg
#16 Romantic Hotel in Gatlinburg
#18 Family Hotel in Gatlinburg
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Westgate Smoky Mountain Resort 3.5*
Number of rooms: 769
Official Description (provided by the hotel):
Westgate Smoky Mountain resort in Gatlinburg, Tennessee is the perfect place to enjoy the beauty of nature, and a short drive to Dollywood, antique shops, and restaurants. Enjoy nature trails that take you from your cabin into the wooded forest of the Great Smoky Mountains National Park. Suite villas feature a fully equipped kitchen, and whirlpool tub in the master bathroom. Guests can enjoy two large swimming pools and an indoor water park. ... more   less 
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Also Known As:
Westgate Smoky Mountain Hotel Gatlinburg
Westgate Smoky Mountain Gatlinburg
Westgate Resort Gatlinburg
Westgate Resort Tennessee
Westgate Tennessee
Westgate Smokey Mountain Resort
Gatlinburg Westgate

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