The magazine described the resort as "the premier of the smokies". Well, a staffer must have wrote the review. Now, let's get the truth out.
We were placed way up the hill, in the oldest section up from the reception center. We had to park down the hill and lug all our stuff up the hill. It was impossible to park near our unit. My wife has a handicap pass, but there was no handicap parking. When I mentioned that, my concierge asked if I had requested that. I said I did not know I was supposed to. And she basically said "oh well".
The initial push to tour the resort in hopes I would purchase a timeshare was strong at check in. Once I said no, I felt a cold shoulder at once.
And as the concierge checked our room and noticed things missing, she brushed it off and said just to call if we needed anything.
Well, we called a lot, because we needed a lot.
Towels, sheets, kitchen items, soaps, paper towels, wow and much more.
Now about the unit we stayed in. Not at all like the pictures.
The kitchen re-design was awful. The sink leaked. The dishwasher was old and loud.
The walls and floors were paper thin, and the kids jumping off the couch at 3 am upstairs prompted complaints from me to my loving neighbors.
The tiles in all the rooms were cracked and coming apart. Members of my family and I tripped several times.
I almost fell off the porch as the lower rail was rooted away. And that was also the source of bees, that keep us off the porch.
The fireplace did not work.
We were supposed to have a Jacuzzi tub, but we had a tub with 4 jets in it.
The shower leaked due to poor design where the curtain and handle met.
If we had clean feet or socks, just a ten foot walk on the floor, and you were filthy.
The main check in center was very nice looking.
The people that were not trying to sell me a timeshare were very nice.
This was a big resort, and the 2 pools were far apart and crowded, as they were not that big.
I was told I had to pay for the indoor water park. I was told owners were free. They need to learn their own policy. Owners got $5 off. From what I could see, the indoor water park looked very clean and well run, but we did not use it.
I am sure I missed something, but this will do.
I am sure that this resort must have some better units, but until I see or stay in one, if I went back, I could not in good faith recommend this resort to anyone I considered a friend.
- Official Description (provided by the hotel):
- Westgate Smoky Mountain resort in Gatlinburg, Tennessee is the perfect place to enjoy the beauty of nature, and a short drive to Dollywood, antique shops, and restaurants. Enjoy nature trails that take you from your cabin into the wooded forest of the Great Smoky Mountains National Park. Suite villas feature a fully equipped kitchen, and whirlpool tub in the master bathroom. Guests can enjoy two large swimming pools and an indoor water park. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Booking.com, AAA Travel Services, Expedia, getaroom.com, Odigeo and Tingo so you can book your Westgate Smoky Mountain Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Westgate Smoky Mountain Hotel Gatlinburg
- Westgate Smoky Mountain Gatlinburg
- Westgate Resort Gatlinburg
- Westgate Resort Tennessee
- Westgate Tennessee
- Westgate Smokey Mountain Resort
- Gatlinburg Westgate