I stay at many Choice properties so I am pretty familiar with the brands and what they offer. Here are my pros and cons for this Sleep Inn.

Pros:
-Room was newly remodeled and was very attractive, modern and clean.
-Room had refrigerator and microwave
-Indoor pool complex had pool, very lazy river with a few tubes and a hot tub. All close at 10:00 p.m. The pool area is heated and has sliding doors that can be opened in warm weather.
-New restaurant has opened directly next door. This is a Mom and Pop restaurant with reasonable prices. Has some country dinner plates (like meatloaf), sandwiches, burgers, salads. I liked it.
-There was a very small convenience store 2 doors down that sells beer and the very basics.
-There is a trolley stop almost in front of the hotel.

Cons:
-The rooms come in 2 flavors: balcony/patio and pool view. The balconies/patios have a very near view of the main road (Parkway). The cars are coming by pretty fast and it can be very, very, very loud. You have to pay extra to get this extra road noise and bad view too. I complained about having to pay extra to the front desk but was blown off.
-The poolside rooms have a window overlooking the pool. The first 3 floors can see the pool. The upper floors can see the roof of the pool but not down to the pool below.
- So the short story is: don't stay here if you want a view.
- The breakfast offerings are pretty slim like most Sleep Inns.
- The pool area is not cleaned regularly. On Friday night I saw a kid fish out a bandaid and a big hair clump and lay it beside the pool on the concrete and there was a big orange piece of tape on the floor near my chair. On Saturday night it was all still there.
- On both nights I had to go get pool towels at the front desk and that was a little irritating.
-The hotel is not really within easy walking distance to anything (except the 1 restaurant and very small convenience store I mentioned earlier). You have to walk maybe 1/2 mile down a steep, fairly deserted section of street to get down to the edge of the main commercial area. So you have to walk back up the steep 1/2 mile to get back to the hotel.

The hotel was fair for the price; nice pool (closes too early). Our problem was we needed to be moved at 3am to a new room. We were traveling with our grand kids and they woke us up with a number of new bites on legs and backs, upon further check we found three bugs, what appeared to be bed bugs, my wife collected bugs and stormed to desk. We were moved to a new room, although we were moved, and 30$ discount on room and no other help. The $100 + we spent on cleaning /doctor/meds/and more than 3 hrs. Cleaning bags, subcases and clothes did not cover the drama. I know this is a problem not caused by hotel itself and they do treat for this problem, and they did move us, we will not return to this one. We stay at choice hotels for the most part this is our first poor rating for one in their chain..

Sleep Inn & Suites is a mediocre lodging. Nothing special to say about it, the staff seems to be totally unmotivated to perform well. Breakfast is so poor, there's no healthy options...
Being at 15 min walk away from the centre of Gatlinburg is definitely a plus.

Not clean. Bathroom in need in repair and cleaning. At least linens look ok. Lady at front desk was nice at check-in. Elevator broken.

Why does review have to be 200 characters? Why does review have to be 200 characters? Why does review have to be 200 characters?