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“Rooms are newly remodeled. Indoor pool. Restaurant next door.” 3 of 5 stars
Review of Sleep Inn & Suites

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Sleep Inn & Suites
2.0 of 5 Hotel   |   335 East Parkway, Gatlinburg, TN 37738   |  
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Ranked #35 of 87 Hotels in Gatlinburg
Monroe, NC
Top Contributor
71 reviews 71 reviews
32 hotel reviews
81 helpful votes 81 helpful votes
“Rooms are newly remodeled. Indoor pool. Restaurant next door.”
3 of 5 stars Reviewed October 27, 2012

I stay at many Choice properties so I am pretty familiar with the brands and what they offer. Here are my pros and cons for this Sleep Inn.

Pros:
-Room was newly remodeled and was very attractive, modern and clean.
-Room had refrigerator and microwave
-Indoor pool complex had pool, very lazy river with a few tubes and a hot tub. All close at 10:00 p.m. The pool area is heated and has sliding doors that can be opened in warm weather.
-New restaurant has opened directly next door. This is a Mom and Pop restaurant with reasonable prices. Has some country dinner plates (like meatloaf), sandwiches, burgers, salads. I liked it.
-There was a very small convenience store 2 doors down that sells beer and the very basics.
-There is a trolley stop almost in front of the hotel.

Cons:
-The rooms come in 2 flavors: balcony/patio and pool view. The balconies/patios have a very near view of the main road (Parkway). The cars are coming by pretty fast and it can be very, very, very loud. You have to pay extra to get this extra road noise and bad view too. I complained about having to pay extra to the front desk but was blown off.
-The poolside rooms have a window overlooking the pool. The first 3 floors can see the pool. The upper floors can see the roof of the pool but not down to the pool below.
- So the short story is: don't stay here if you want a view.
- The breakfast offerings are pretty slim like most Sleep Inns.
- The pool area is not cleaned regularly. On Friday night I saw a kid fish out a bandaid and a big hair clump and lay it beside the pool on the concrete and there was a big orange piece of tape on the floor near my chair. On Saturday night it was all still there.
- On both nights I had to go get pool towels at the front desk and that was a little irritating.
-The hotel is not really within easy walking distance to anything (except the 1 restaurant and very small convenience store I mentioned earlier). You have to walk maybe 1/2 mile down a steep, fairly deserted section of street to get down to the edge of the main commercial area. So you have to walk back up the steep 1/2 mile to get back to the hotel.

Room Tip: Balcony/patio rooms have a bunch of street noise.
See more room tips
  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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335 reviews from our community

Traveler rating
    143
    75
    42
    36
    39
See reviews for
144
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
Date | Rating
  • English first
  • French first
  • Any
English first
South Phoenix, Arizona, United States
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed October 26, 2012

The hotel was fair for the price; nice pool (closes too early). Our problem was we needed to be moved at 3am to a new room. We were traveling with our grand kids and they woke us up with a number of new bites on legs and backs, upon further check we found three bugs, what appeared to be bed bugs, my wife collected bugs and stormed to desk. We were moved to a new room, although we were moved, and 30$ discount on room and no other help. The $100 + we spent on cleaning /doctor/meds/and more than 3 hrs. Cleaning bags, subcases and clothes did not cover the drama. I know this is a problem not caused by hotel itself and they do treat for this problem, and they did move us, we will not return to this one. We stay at choice hotels for the most part this is our first poor rating for one in their chain..

  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary, Canada
Top Contributor
222 reviews 222 reviews
76 hotel reviews
255 helpful votes 255 helpful votes
2 of 5 stars Reviewed October 21, 2012

Sleep Inn & Suites is a mediocre lodging. Nothing special to say about it, the staff seems to be totally unmotivated to perform well. Breakfast is so poor, there's no healthy options...
Being at 15 min walk away from the centre of Gatlinburg is definitely a plus.

  • Stayed November 2011, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gainesville, Florida
Contributor
12 reviews 12 reviews
11 hotel reviews
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed October 18, 2012 via mobile

Not clean. Bathroom in need in repair and cleaning. At least linens look ok. Lady at front desk was nice at check-in. Elevator broken.

Why does review have to be 200 characters? Why does review have to be 200 characters? Why does review have to be 200 characters?

  • Stayed October 2012
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ann Arbor, Michigan
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 17, 2012

We had a regular room overlooking the back parking lot. The beds were very comfy and the rooms were very clean. Hot tub was nice and hot but the pool was a little cold. the breakast was good too. will be staying here again.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
9 reviews 9 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed October 14, 2012 via mobile

We have a hot tub room, which I am sitting in as we speak, the room is decent, has a balcony and the tub is ok, just and over sized bath tub with water jets. If your looking for a romantic get away this is not it, but if you want bang for your buck, it's ok. Your about a 20 mins walk from everything in gburg, don't expect the trolley to be transportation, it's very unpredictable, but not bad overall, breakfast is very low on my list of continental breakfasts,5 out of ten prolly, it does the trick, just your normal hotel. The cleaners haven't stolen anything so that's a plus

  • Stayed October 2012
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erwin, Tennessee
Contributor
20 reviews 20 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed September 30, 2012

Tammy at the desk was very friendly and very nice also , everyone I met there was nice.Our room was very nice and clean, the pool was clean also the lazy river and hot tub. The lazy river was small but it was nice . We walk downtown which was a nice walk and easy to cross the street. I have no complaints the breakfast was very good , I will stay there again !!

  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Prices are for 1 room, 2 adults
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Additional Information about Sleep Inn & Suites

Address: 335 East Parkway, Gatlinburg, TN 37738
Phone Number:
Location: United States > Tennessee > Sevier County > Gatlinburg
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #35 of 87 Hotels in Gatlinburg
Price Range (Based on Average Rates): $
Hotel Class:2 star — Sleep Inn & Suites 2*
Number of rooms: 70
Official Description (provided by the hotel):
Located just over a block off the "strip", this location allows you to enjoy all the activities of downtown while preserving a quieter stay and avoiding the gridlock of traffic. Enjoy our indoor, heated pool, lazy-river, and hot tub facility year-round. Enjoy more benefits & value at a reasonable rate. Excellent location for tour buses and groups, with FREE double-deck parking, conference room, and close access to the trolley route. FREE Morning Medley Breakfast. ... more   less 
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Also Known As:
Sleep Hotel Gatlinburg
Sleep Inn And Suites
Sleep Inn Gatlinburg
Gatlinburg Sleep Inn

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