I should have known something was wrong when my credit card was actually charged for my stay more than a month before I arrived. They had told me it would be charged a week in advance: Lie #1
We arrive, knowing we already paid for the first night and want to cancel our reservations for the second night because our friends ended up having an extra room in their cabin. No luck. They were going to charge us anyway, whether we were there or not, for the second night. I was told upon booking my trip that the first night is non-refundable, but that you can cancel the rest of your trip at any time. Lie #2
In the morning, we tried to use the wireless access I was told we would have and get connected to work emails. Come to find out, wireless access is $10/day. Lie #3! If nothing else, I always make sure that wireless access is included with our room...it's that important thing that I don't mess up or confuse.
I was promised a room next to a "bubbling creek" and a place to relax in private. This resort has paper thin walls that give way to car alarms, doors banging, people talking, car horns and loud housekeeping who bangs on your door over an hour before you have to be checking out. It's like Spring Break except I wasn't passed out and able to sleep through it all. And my "bubbling creek" was a frozen fountain in the middle of the court yard. The people who work there do not care about your happiness, or how nice your stay was. They are that disinterested that they don't even tell you to have a nice stay when you check in, or ask you if it was nice when you leave. The last thing a Town Square employee said to me was "drop the keys in the drop box in the garage when you leave." I would not recommend this place to anyone except maybe a blind, def, unhappy person who doesn't care where they waste their money because it grows on trees in their backyard.
- Official Description (provided by the hotel):
- 2 night minimum stay ... more less
- Reservation Options:
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- Also Known As:
- Gatlinburg Town Square Hotel Gatlinburg