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“Anniversary and Family time” 4 of 5 stars
Review of Gatlinburg Town Square Resort

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Gatlinburg Town Square Resort
414 Historic Nature Trail, Gatlinburg, TN 37738   |  
Hotel amenities
Ranked #43 of 86 hotels in Gatlinburg
Chapmansboro Tn
1 review
2 helpful votes 2 helpful votes
“Anniversary and Family time”
4 of 5 stars Reviewed September 15, 2013

We have stayed here several different times once with family and other times with my husband. Location is very close to all attractions. We have stayed in several different rooms, I prefer the rooms with the balcony and creek. Overall we will stay again and again. Very nice place to stay and great location.

Room Tip: The rooms with the creek side is the best.
See more room tips
  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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190 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
  • English first
  • Any
English first
Johnson City, Tennessee
Top Contributor
109 reviews 109 reviews
7 hotel reviews
Reviews in 27 cities Reviews in 27 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed September 4, 2013

We stayed here over the Labor Day weekend. The unit was a 1 bedroom, Room 212A, and we had 4 people. It was clean and located on the creekside near the back. We did have a problem with the air condition unit leaking. The carpet got wet and water went into the bathroom. Maintenance came up several times but did not get it fixed while we were there. They put a dryer in the unit to dry the carpet. We finally put a bowl under the leak. It did not stop us from enjoying Gatlinburg. We were just 2 blocks from town and walking was not a problem. The best way out of the resort is to turn right and then back to the left just before you enter the Park Vista Resort. That road takes you to traffic light #6 which is easier to get out of than #8. The pool outdoors is very small and had very few chairs.

The only complaint we had was with the supervisor of housekeeping. We asked for a later checkout at 11am. At first we were told that would be fine then the supervisor called us back and said no that checkout was at 10am. I told him to be sure that maintenance fixed the air condition unit. I understand the policy but he was very curt after we had been very nice about having wet carpet and floors. Would we stay here again? We will probably try for one of the other resorts first. The location is great but once you have seen all of the t-shirt shops downtown you have seen it all.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rockmart, Georgia
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 3, 2013

We were very pleased with the room at Gatlinburg Town Square. The room was large, clean, and nicely furnished. We would recommend this place and will stay there again. It was very close to all the local attractions

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oakland, Michigan
Contributor
15 reviews 15 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed August 25, 2013 via mobile

I have been going to this resort since I was an infant and they have made many changes in the positive direction since then. The rooms have always been great and we have had no problem with them! The service wasn't always the best though, and they didn't have many activities for kids, but now they have a great service and Ping pong, basketball, bingo and rubber duck races for kids! It is an excellent resort with clean and relaxing pools and many activities for all ages! I recommend this resort for anyone looking to stay in the downtown Gatlinburg area!

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed August 12, 2013

Quiet. Kitchen was big. Nice sized dining table & living room.

Shower was very, very small.
No activities offered at resort.
Elevators were very slow and exterior of resort needs a facelift. Only view of mountains was from outside hallway and that included looking at hotel next door's parking lot.

  • Stayed June 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 3, 2013

We shared a 2 bedroom lockout with our in-laws for a few days. The room was very nicely appointed with everything anyone would need to spend a week there. In the lock-out unit the connecting door between the units would not stay open unless braced with one of the chairs from the kitchen set. The staff was prompt when called to fix a non-operational fireplace. The only thing that seemed poorly planned was the fact that you had to check in at a building down the road and then go back to the resort. Overall a very nice property.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holtville, CA
Senior Contributor
27 reviews 27 reviews
4 hotel reviews
Reviews in 12 cities Reviews in 12 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed July 16, 2013

We had reserved the 2-bedroom suite for my husband's daughter's family of four and us (my husband, our teen daughter and myself). We liked it when we walked in. The rooms were comfortable. The pull out beds could be more comfortable. The wifi was terrible. They were putting in new wifi while we were there. The view from the patio was beautiful...trees and river. We were a few blocks from the main street making it quite. Not sure if we are going to go to this particular place.

Room Tip: Ask for a room with a view to the river or creek.
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  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Gatlinburg Town Square Resort

Also Known As:
Gatlinburg Town Square Hotel Gatlinburg
Gatlinburg Town Square Hotel
Gatlinburg Town Square
Address: 414 Historic Nature Trail, Gatlinburg, TN 37738
Location: United States > Tennessee > Sevier County > Gatlinburg
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
Ranked #43 of 86 hotels in Gatlinburg
Price Range (Based on Average Rates): $
Official Description (provided by the hotel):
2 night minimum stay ... more   less 
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