We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great Timeshare Exchange” 5 of 5 stars
Review of Gatlinburg Town Square Resort

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Save
You added Gatlinburg Town Square Resort to your Saves list
Gatlinburg Town Square Resort
2.5 of 5 Hotel   |   414 Historic Nature Trail, Gatlinburg, TN 37738   |  
  |  
Hotel website
  |  
  |  
Hotel amenities
Ranked #31 of 87 Hotels in Gatlinburg
Jekyll Island, Georgia
Top Contributor
221 reviews 221 reviews
56 hotel reviews
Reviews in 75 cities Reviews in 75 cities
183 helpful votes 183 helpful votes
“Great Timeshare Exchange”
5 of 5 stars Reviewed April 26, 2013

We exchanged through Interval for a week here at the Town Square. We had a one bedroom unit (116A) lock-off. First impression was really good, especially after reading some of the other reviews. Located a few blocks from light #8 and very centrally located just off 441. We arrived before the 3pm check-in, but received a parking pass for the underground garage so we could park and go sightseeing until our unit was ready. Parking garage, as others have written, is very tight spaces. Anyone with a large SUV or sedan will have a hard time. Spaces are small and the entrance is a tight squeeze. You can see where some have had problems (smile). The view out the front door is to the parking lot of the resort beside this one, but the balcony faces this resort's roaring waterfall. This unit was nicely decorated and fully furnished. The kitchen was fully stocked with dishes and pans. There was a microwave, stove and fridge. Beside it was a small closet with a stack washer and dryer. The dining room had a table seating six, and the living room with the balcony had sofa, two chairs, tables, and a flat screen TV. Best of all there was a gas fireplace, but of course too warm for us to enjoy. The bathroom had the sink, toilet and stall shower, while the bedroom had a jacuzzi tub, queen bed, and another TV, plus access to the balcony. The bed was fine, but could have used some better pillows. The unit came with dish soap, dishwasher powder, plastic garbage bags, one single use coffee packet, two small bars of bath soap and one small container of shampoo. There were four of each: washcloth, face towel and bath towel. Towels could be exchanged daily between 9am - 12noon, but we found that time very inconvenient. As others have mentioned, there is only one small towel rack in the bathroom, besides a hook on the back of one of the doors. For some reason as well, we didn't have a trashcan in the bathroom either. Amenities at the resort include a small basketball court (with one hoop), a ping pong table, a small fitness center (bike, treadmill, nautilis-type weight machine), an outdoor pool which was still closed during our stay, and a nice indoor pool which we used several times. There's a few stores and a couple eating places on Historic Nature Trail, but the short walk up the hill to light #8 has everything! We would definitely recommend this resort to our friends.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

278 reviews from our community

Traveler rating
    80
    95
    40
    25
    38
See reviews for
128
63
2
8
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
Date | Rating
  • English first
  • Any
English first
Contributor
14 reviews 14 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed March 25, 2013

I can't say for sure about the value, since we were there for a free stay. We really enjoyed our time there though. It was very spacious and clean, plus the gas fireplace was a nice touch. We really enjoyed the indoor pool, it was soo warm in there, despite being kind of cold right outside. The biggest complaint I have is the setup, the layout is kind of confusing and it can be a pain to find the location of something. I wish it was easier to get from phase 2 to phase 1, it only connects on the bottom two levels. Also there is no elevator on phase 2 where the buildings do connect. This is a minor inconvenience however, a little exercise is good for you.

  • Stayed March 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bedford, Indiana
Senior Contributor
26 reviews 26 reviews
Reviews in 14 cities Reviews in 14 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed March 18, 2013

I stayed at Gatlinburg Town Square Resort for a girls trip during the off season (March 2013. It was very quiet at night and just a few blocks off the parkway. We had a two bedroom condo with two baths and a full kitchen. The room was clean when we got there and we had no complaints with staff. During our stay we met several of the resort workers and they were as kind and helpful as people can be. The resort offered a free dinner on the Sunday night which was also nice. The only complaint we had is the hot tub was down during our stay and despite numerous notifications to maintenance it remained unusable until we were ready to leave. This isn't a five star place but it's a nice place conveniently located near downtown Gatlinburg just 3 miles from the Smoky Mountain National Park.

  • Stayed March 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed February 18, 2013 via mobile

We visited as part of exchange through interval. We had to pay extra to get into phase 2, $30/night, although they we too full to let us stay in phase 2 creekside which I would have preferred. Anyway, there were several things broken in the unit. Some we asked for help to fix and service was prompt, some we just gave up on. Room had lots of space although was not fancy. Best part is that we could walk everywhere in downtown gatlinburg and location was great to get to the ober gatlinburg ski tram. We would stay here again if looking again to ski and not have to drive anywhere.

Stayed February 2013, traveled with family
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nashville, Tennessee
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 22, 2013

We visited the resort the first week of December 2012 and had a wonderful time.....the place was lovely and staff friendly. We had a two bedroom/2 bath condo and it was so nice and very clean. When you passed some of the staff, they always spoke and smiled. If we had questions, they were quick to help. If there was a downside, it would be parking.....most parking is in a under ground parking lot and was very tight parking. However, there was always plenty of parking available.

Each morning, we could just walk across the street to the wonderful Log Cabin Pancake House. They serve anything you would want for breakfast and lunch.........the atmosphere is rustic and very welcoming........

We will definitely stay at Gatlinburg Town Square again.......

Room Tip: We stayed on 5th floor. View on one side was good....the unit was very nice with extra large bathro...
See more room tips
  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ocean Springs, Ms.
Contributor
12 reviews 12 reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed December 30, 2012

The stay was booked using RCI exchange program, Dec 21 thru 29. Consisted of my family (wife, son-n-law, daughter, granddaughter & I) our room was 403 in Phase I building. I believe most RCI guest stay in Phase I. I was somewhat concerned because of several negative reviews, however except for some negative issues, overall it was a pleasant stay, somewhat better than other RCI exchange resorts we have stayed in. It was after dark when we arrived and us & other floks could not find where the office was to check in at. Found a maintenace worker & told us the office was up the road about a block from the actual resort. The next issue, they did not have a accessiblity room availiable (seems that request was dropped from reservation) plus the room was just about the farthest room possible from the elevators (good thing I bought my mobility scooter). Not happy with check in desk for assigning a room so far away from lifts. Check in was nice but basically wasn't going to make any changes for our needs. Next is the underground parking, it is very limited in space and only 4 or 5 handicap parking spaces which maybe a foot larger than the normal spaces. When you try to park all but the driver must get out of the car to keep from doors from hitting other cars caution in the underground requires much caution. A true test of how curtious drivers are of others. We have a mini van and could only open the doors half way to keep from hitting other cars. I really considered parking in a pay for lot down the street that had reasonable room between cars. By the way if your vehicle height of 7 foot or more you must park outside. The room was clean and had enough room for the 5 of us it was a two bedroom. 3rd negetive item: one bedroom had two single beds that had old spring matress set. Had to have the matress changed springs were so weak that when sitting down on the bed the ends would come up and matress would sink almost to the floor, dangerous. appliances were modern and furniture. The kitchen was fully equiped it's small so.. The master bathroom was really nice...garden tub with two sinks and lots of space. They give you a few starter items such as dish and dishwasher detergent, kitchen garbage bags, paper towels, and toilet tissue)...but if you're planning on doing a lot of cooking and cleaning, you'll need to get more. The 'fireplace' is basically for looks is turned on by a wall switch...does not give off any heat, just gives the appearence of having a fire. TV reception was good for most channels and there was one in all three rooms with dvd/vhs player in the living area. The wifi is weak and slow when you get connected. The resort itself is a 15mins downhill to the main street, so don't do heavy shopping in one day. Most of our hopping and eating was done in Pigeon Forge most stores have parking in front. We took didn't plan to do any laundry during our stay, but there was washer/dryers on our floor so the the before checkout decided to use the laundry room, it was a good walk from our room, the washer and dryers were very clean and free. If you are expecting a first class resort, you may be dissappointed. I don't care for Gatlinberg because of the parking issues. There is more to see and do in Pigeon Forge. So if you want to see Gatlinburgs stay in Pigeon Forge and drive and park in Gatlinburgs. Have no plans of staying here again... Considering staying in a cabin if we go back to the area. Except for some general upkeep and housekeeping issues that could be improved on, the overal stay was enjoyed. I have a couple suggestions that would make a big difference, better wifi and make use of closet near AC unit for a washer/dryer stack combos, most resorts these days have them. Although the maintenance person that fixed some issues in the unit said that the phase I building is due for upgrade...? Rated this condo as average because very few places these days are above average. I expect a clean, spacious room with friendly staff.

Room Tip: Read reviews for this resort
See more room tips
  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 29, 2012

I stayed with GTS 28 Dec thru 4 Jan 13. We had a one bedroom condo. I was very concerned after reading some reviews, but I am so glad that I booked this condo. The furnishings are as nice as I have had in the 15+ yrs of spending New Years in The Smokies. Our condo had a creek outside by the balcony and a mountain view. The fireplace was going as we arrived and the snow was falling outside our glass balcony doors.....a winter wonderland. The bed was comfy and everything was clean and very comfortable. I booked this condo thru AFVC and will do my best to book it again for next year as soon as possible. I don't know where these other people are staying, but this condo exceeded my expectations. The indoor pool was great for our grandchildren and the location by the strip was awesome.

Room Tip: Choose the phase II rooms.
See more room tips
  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to Gatlinburg Town Square Resort? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Gatlinburg Town Square Resort

Address: 414 Historic Nature Trail, Gatlinburg, TN 37738
Phone Number:
Location: United States > Tennessee > Sevier County > Gatlinburg
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
Ranked #31 of 87 Hotels in Gatlinburg
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Gatlinburg Town Square Resort 2.5*
Number of rooms: 31
Official Description (provided by the hotel):
2 night minimum stay ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Hotels.com, Expedia, Venere, Cheap Tickets and Despegar.com so you can book your Gatlinburg Town Square Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Gatlinburg Town Square Hotel Gatlinburg

Owners: What's your side of the story?

If you own or manage Gatlinburg Town Square Resort, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.