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“Condo for quick weekend trip” 2 of 5 stars
Review of Gatlinburg Towers

Gatlinburg Towers
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Gatlinburg Towers
3.0 of 5 Hotel   |   413 Baskins Creek Road, Gatlinburg, TN 37738   |  
Hotel amenities
Ranked #63 of 88 Hotels in Gatlinburg
Top Contributor
85 reviews 85 reviews
13 hotel reviews
Reviews in 45 cities Reviews in 45 cities
38 helpful votes 38 helpful votes
“Condo for quick weekend trip”
2 of 5 stars Reviewed January 12, 2012

We stayed in a condo here which was rented privately and unfortunately feel that the on site management's cleaning between visitors was not a deep cleaning. The bathroom and kitchen were visibly neat and clean but items from previous tenant were left behind and found by our kids around the rooms. More than one item found. The pool area needed upgrading for evening lighting as it was very dim- very dim. You have to walk into the outdoor temperature to get to the pool by the way, which was chilly in winter. The entrance to the elevator is behind the pool area, which has a tiny sidewalk leading away from inclinded parking area. Caution is given in signs outside that winter weather can make parking here on this inclined parking area impossible. Also, the front desk staff were not present during evening or early morning hours when folks are returning or heading out the door and might need help.
We were able to walk to town (traffic light 6) for the annual Christmas parade from this location, even with small kids and one in a stroller. The space was adequate and we did not have lots of noise to disturb us.

  • Stayed December 2011, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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67 reviews from our community

Traveler rating
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    13
    9
    10
    21
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28
6
Solo
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2
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • Any
English first
North Carolina
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed August 10, 2011

The place was not as clean as it should have been..our balcony had 3 wasps nests.......dirt and food behind beds the sleeper sofa was disgusting when I opened it up trash went everywhere the mattress was really in bad shape it was nasty and had small holes in it there was trash behind it also the floor under bed was dirty. The towels were paper thin, no dish cloth was furnished had to use a wash cloth. No hot water ....it was really hot so not having hot water wasn't a problem, but if it had been winter I would have been ill. No maid service so you have to call and order towels of the morning, I tried but I could not get my phone to work had to go down to office and use the outside phone there, of course there was no one in the office but I left message. There was never anyone in the office. We went to Dollywood and got back to condo around 5 hot and were tired and sweaty ready for a shower......no clean towels. Finally around 6:30 I went down in the hot dirty elevator to see if anyone was there and a tenant stopped and I told him I needed towels and he had an office key and we scrounged up some towels and wash cloths not even sure if they were clean but they sure were stained. We walked up town which by the way does not have a trolley stop if you walk to trolley stop you may as well walk to town. When we came back later there was a lady in the office we went in and talked with her. She was rude and very ugly but she finally agreeed to give me some of my money back. The air conditioners did work good.

Room Tip: None of the rooms have a good view like it said.
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  • Stayed August 2011, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cleveland, Al
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 8, 2011

We just returned from Gatlinburg. Staying at the Gatlinburg Towers was very enjoyable. Everything was very clean and comfortable. We stayed in 604 and it was very nice. There was plenty of cookware, towels, shampoo, soap, etc... There was even paper towels, salt & pepper, dishwashing detergent, (automatic and hand wash). There was plenty of bath tissue too. Never had to call for someone to replenish anything. The people we rented from were extremely nice and seemed genuinely concerned that our stay was pleasant. If I had to make one complaint it would be the lack of cooking utensils (spatula, large sharp knives, strainer) and mixing bowls.Town is a fairly short walk. Our family of 5 walked it daily very easily. I'm sure we will stay here again in the future.

  • Stayed July 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dayton, Ohio
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed October 6, 2010

Our group was staying in two different units. One unit was owned by TAN, and one was booked through the towers. When we first arrived, we were given keys to a room that was dirty and smelled, and I refused to sit down or touch anything. Then we were moved to a room that was a hundred times better than that first room- I almost wonder if they were supposed to be booking that room at all? The Tan room was cleaner and nicer overall than the regular room we had through the condos. The hallways and elevator were dirty. The condos open out onto a hallway that faces the woods, which makes for a neat view. The pool was very small and the hot tub was broken on our second day and never fixed. The TAN room had a leak in the ceiling from the above unit's air conditioner, and the leak was never fixed. The condos were within walking distance of downtown Gatlinburg. This could be a nice place to stay if it were kept up better.

  • Stayed July 2010, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Winder
1 review
4 of 5 stars Reviewed May 31, 2010

Myself and three of my sisters-in-law took a four day "girls getaway" to Gatlinburg while our husbands went to Florida to fish. We loved the Gatlinburg Towers. It was very convenient to all of downtown Gatlinburg. We found our unit to be perfect for our stay. There were two televisions in our unit, which was very nicely decorated and very clean. You exchange towels at the office but we were out and about and I called the office and left a message and our towels were in our unit when we came back that night. We hope to return again next year when our husbands go on their annual fishing trip.

  • Stayed May 2010, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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tennessee
1 review
5 of 5 stars Reviewed February 8, 2010

We have stayed before and will certainly be back again. My children just love this location. We came to do some snow tubing and had so much fun. Gatlinburg Towers is always our choice and we have not yet had a bed experience. Nice friendly people and goo location. We donot expect a five star hotel and they do not advertise to be one but it sure beats everything else in a money value for my family. Guess anybody can have a bad experience anywhere but we never have had one here. Yes we will be back.

  • Stayed February 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Clarksville
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed January 2, 2010

The location of the Gatlinburg Towers was great. It was in walking distance to pretty much everything which is very convient. We were in a two bedroom condo. The Condo was clean at first glanze but when we looked closer, which we did because we have a 2 year old and a 4 month old. There were animal droppings in the air conditioning. The master bath caulking is gone, the ceiling tiles had huge water stains and the metal slats between the ceiling tiles were rusted and the toilet didn't work properly either. The fireplace was not working when we got there. It had to be fixed. One of the light bulbs was burned out and one of the stove burners didn't work either. When we opened the Refrigerator there was an opened Juice pack and under the master bedroom bed was a used tissue. I understand that a light bulb can blow out and a fire place can stop working, but if you know you are expecting guests wouldn't you check those kind of things?

  • Stayed December 2009, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Gatlinburg Towers

Address: 413 Baskins Creek Road, Gatlinburg, TN 37738
Location: United States > Tennessee > Sevier County > Gatlinburg
Amenities:
Kitchenette Wheelchair access
Hotel Style:
Ranked #63 of 88 Hotels in Gatlinburg
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Gatlinburg Towers 3*
Number of rooms: 35
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Also Known As:
Gatlinburg Towers Hotel Gatlinburg
Gatlinburg Hotel

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