Check in experience was fine. Short wait. Room was ready on the top floor. Stunning view.
Furniture was updated. Linens were fresh, beds were comfy, and the towels thick. Nice TV. Fridge in room, but no safe. Microwave was out by the elevators. The AC unit worked well. Not too noisy. It was an adjoining room with the door thing which allowed for some noise to come through. Our neighbors had a bit of energy which made for some embarrassing moments, but overall it was a quiet room and hotel. One day there was even a couple of high school band groups there, but didn't notice them much. The bar area with patio and fire pit were really nice. We never made it to the pool.
The location is nice in that it is off the main drag a few blocks. It is up on a hill. The view is awesome but the walk up it is a back breaker. They do have a shuttle.
We did the breakfast buffet. It was really nice. Cooked to order omelettes and lots of fresh fruit. The wait staff was very outgoing and friendly.
The bad news was that the cleaning standards were subpar. The sheets were clean, and the sink was wiped down, the wastebaskets were emptied, but the next level of clean was ignored. The carpets had stains and almost felt sticky. The remote had globs of something stuck to it. The room service menu stuck to the desk. Seriously. The drain was slow in the bathroom so if you dropped a deuce in the toilet you had to flush and hold two or three times. The tub drained slow so the water rose about four inches in the tub during a short shower. Yuck. Which also meant that the shower curtain never quite dried and made that part of the bathroom smell of mold.
The other thing that did not sit well was that we had to pay $10 per day per device for internet in the room! Even though we are Hilton Silver, the free internet is only for Gold and above. The free internet in the lobby seemed to have issues so I ended up using my iPhone a lot.
My guess is this is probably the nicest hotel in Gatlinburg. If they raised the overall cleaning standards, it could compete with any hotel anywhere.