Park vista has gorgeous views of the mountains and Gatlinburg. Very steep road up to the hotel and hotel is NOT is walking distance of the shoppes in Gatlinburg. There is a trolley that runs but it stops at around 6pm so not exactly Convinent. Outside of the hotel is older looking but once inside it is very nice. I called at around 1pm to see about an early checkin and was told yes, our room was ready. Upon arrival though, fourtyfive minutes later, we were told it wasnt ready, and to please wait twenty or thirty more minutes. Which would have been fine..... But since the hotel was half empty, I would expect that the patrons that are there would be placed in the best available rooms. Our room, a "mountain view", was as far over as it could get to the side of the hotel that wasn't facing the mountains without actually not facing the mountains... If we walked all the way to the far edge of the balcony and leaned out slightly we had a beautiful view!! I know all the rooms can't be perfect but if there's a better room available and no one in it I just feel like it should be used before the others. Anyways, the room was nice. Bed was comfortable, soft. Everything appeared clean. There were two beer cans in the corner outside on the balcony but things get missed sometime, .so no biggie. The pool area was awesome!! Two slides down into the pools. Large sitting area by pools and on a balcony above the pools. Christmas decor was up inside the hotel, festive and pretty. There is a sitting area outside the small bar where there was a firepit going. It looked warm and inviting but we didn't partake. Overall, it was a nice stay. Would stay again, hopefully with better mountain view next time.