This cabin is cute on the inside, the beds are horrible, the outdoor furniture was weather worn and stained, the bedding is old and needs replacing. I wrote a review on the Mountain Rentals of Gatlinburg website however I do not know if it will be posted as it wasn't a glowing review.
My husband and I booked this cabin because the hot tub was private. It really is a private hot tub secluded from the view of the neighbors. The inside is decorated with various black bear items and is very cute. Biggest issue: the beds. They are horrible: both beds are old, worn, and sag in the middle. the bedding is old, the pillows are hard slabs. (the bedding in the pictures online is not the same bedding actually in the cabin) After the first night we went to WalMart and bought a high loft mattress topper and 4 new pillows just to make the beds bearable (no pun intended). We ended up checking out a day early because we couldn't take it anymore and needed a decent night sleep.
When we checked in the hot tub wasn't working (wouldn't turn on) and 2 days later it wouldn't heat up. Both times we called the rental office and both times they had somebody out posthaste to fix it. Not a real big problem, except we really needed that hot tub when we got up in the morning.
The outdoor furniture is plastic patio furniture that is old, worn, weather stained and in some cases chipped/broken. The wood bar is leaning to one side so it isn't straight, it really needs to be straightened and the wood bar stools need to be resurfaced.
Lastly, the pictures online make the cabin appear roomier than it is. It is an open living area floor plan and is well kept, however it is smaller in person.
On a positive note, the customer service was excellent. If we had an issue it was dealt with immediately and fixed. I stopped at the front desk on the way out to let them know why we were checking out early and to ask them to contact the owners about the condition of the beds (If I were the owner, I would want to know). The person I spoke to was genuinely concerned about the issue and because we had issues with the hot tub and the beds refunded 10% of my stay...which I was not expecting because the rental contract clearly states NO REFUNDS for any reason.
If we go back to Gatlinburg, we will not stay in this cabin but will probably rent from this company again.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
We visited Bear Naked View after reading your review and you are correct in stating the beds need replacing. We have contacted the owner and she has...
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.