We stayed at the Holiday Inn Club Vacation Smokey Mountain Resort in Gatlinburg, TN for a couple days and we had a very nice stay. We paid using our debit card which caused a security deposit or hold on our account of $115. I was anticipating this being refunded to our account immediately, but was informed it could take a week or so to happen, but still thought everything would be fine. Well due to being on vacation and spending money here and there in addition to our regular bills, here I am still 2 days away from payday and with a negative balance in my bank account! This hasn't happened to us in 3 years so by this time I am feeling a little anxious. Also knowing I have 2 checks that are expected to go in tomorrow. I called my bank thinking they could do something since I have been with them for so long, but they said I would need to call the hotel and they would have to call the bank and they would issue a temporary credit to my account until the actual credit went through. I was a little discouraged to hear that as I hate to inconvenience anyone, but desperate times call for desperate measures! I then reluctantly called the Gatlinburg location with no idea how I was going to ask the worker at the front desk to call MY bank for ME so they could credit MY account that I irresponsibly got into a negative balance. A man named Ron answered the phone and without hesitation said he would do it and asked for the phone number to my bank. It was amazing. I had also just got off work from my 9am-9pm shift and didn't get in touch with him until about 9:45pm. I work in customer service and I appreciate a hassle free experience, because I give my customers the best treatment and when I don't get that in return from places it really makes me rethink using that particular company ever again. He even called me back a few minutes later to let me know that my bank said the credit will be there tomorrow. The lack of hesitation Ron had to helping me was extremely impressive! He went above and beyond! The room was very nice and recommend this hotel!
- Official Description (provided by the hotel):
- Located steps from downtown Gatlinburg and nestled below the breathtaking views of Smoky Mountain National Park, Smoky Mountain Resort is in the heart of it all! This popular and easygoing family resort offers the perfect location as well as an array of on-site amenities such as indoor & outdoor pools, hot tubs, fitness center, billiard room, an activity center and more. When you're ready for sites, you need only walk through the gates of the resort and you're in downtown Gatlinburg, where you can enjoy the area's best dining & shopping. If you are looking for fun adventures for the family, you've come to the right place. From mountain hiking, to white water rafting, to 1,300 feet aerial rides above the city, Gatlinburg has something for everyone! And don't forget the large variety of attractions available for the family to enjoy. After a busy day, return to Smoky Mountain Resort to rejuvenate in your spacious one or two-bedroom villa. All villas feature fully equipped kitchens, a separate living room & dining room area, a queen-size pullout sofa sleeper, an over sized spa tub and separate shower, a fireplace, a private screened porch, washer and dryer, plus televisions and a DVD/VCR player for those evenings in. Imagine having all the room you need to enjoy the things you love most about a great vacation! * Please note that the resort does not offer daily housekeeping services. Housekeeping services are available at the property for a fee. ... more less
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- Also Known As:
- Holiday Inn Club Vacations Gatlinburg-Smoky Mountain Hotel Gatlinburg