I would like to express my disappointed in this hotel (through email since no one has returned my call) this past weekend. December 7 - 9 2012. Our room number was 121. We had reservations for Friday through Sunday but we ended up checking out on Saturday. We visit Gatlinburg several times a year. Along with many friends and family. Usually in December for the Christmas parade, around Valentines Day, sometime in early spring and again in fall when the fall colors begin to change. We have enjoyed the Christmas parade for more than six years. We decided to try the Howard Johnson because of the location. Our room was clean and bed was comfortable, however, my daughter ended up getting very sick with a stomach virus on Friday December 7. It was a very long night for us and my husband ended up trying to find a 24 hour pharmacy to get our daughter some medicine at 3am. Before 9 o'clock on Saturday morning my husband went down to the front office to request more trash bags, wash cloths and a set of sheets. He explained to the women at the front desk that our daughter had been up all night sick and was told the cleaning lady would be making her rounds. ?? My husband seen the clean lady on his way back to the room and was able to get 2 wash cloths. My husband also explained to her that we had a sick child and needed the other items. He even told her we would be glad to change the sheets and empty the trash our-self, we just needed the items. She said "OK, your in room 121, OK I got it". So we thought someone would be coming to our room at the most 30 minutes?! NOPE! At 1 O'clock we decided we were not getting any trash bags or sheets or ANY service at all. THIS IS OVER 4 HOURS LATER! We decided to check out and go home (which is 3 hours away) went to the front office to check out and the same lady ask why we were checking out and my husband told her that no one ever came to our room to help us with the items we needed. The lady told him that the cleaning people were making rounds to get the rooms ready for people checking in. My husband told her he understood that BUT we had a sick child and needed those items. Her response was....I'm sorry I hope she feels better!
Customer service and service in general stinks!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.