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“Best place to Stay In Gatlinburg, TN” 5 of 5 stars
Review of Hilton Garden Inn Gatlinburg Downtown

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Hilton Garden Inn Gatlinburg Downtown
3.0 of 5 Hotel   |   635 River Road, Gatlinburg, TN 37738   |  
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Ranked #5 of 87 Hotels in Gatlinburg
GreenLeadersGold level
Hixson, United States
1 review
“Best place to Stay In Gatlinburg, TN”
5 of 5 stars Reviewed December 2, 2013

I was extremely pleased with my accommodations at the Hilton Garden Inn, but most of all the customer service as well as the food was wonderful. If you are planning a trip to Gatlingburg, TN this is the place to stay....

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric T, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review, December 7, 2013
Hi there Tira D H, thank you for choosing to stay with us and taking the time to write such a kind reivew of your stay. I will never get tired of seeing title that say "Best place to stay in Gatlinburg, TN". The goal of our staff is to assist in making your vacation experience a positive one so that you will walk away every time feeling this way. Thank you again and if there is ever any assistance that I can provide, please don't hesitate to contact me.

Thank you,
Eric Treadway
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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862 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (161)
Date | Rating
  • English first
  • French first
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English first
Birmingham, Alabama
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 2, 2013

Enjoyed the hotel. Very nice decor, clean and very friendly and helpful staff. My daughter and I felt very safe staying at this hotel. Great to have a restaurant and bar in the hotel. Great location, within walking distance to downtown Gatlinburg.

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric T, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review, December 7, 2013
Hello onetuffrn, thank you for choosing to stay with us. I'm so glad to hear that you had a good time with us and ultimately that you and your daughter felt safe staying with us. As being a father myself, I know anywhere I look to stay at I want to make sure that it is safe above pretty much anything else. I hope that every time you visit Gatlinburg we are the first phone call you make when choosing your lodging. Thank you again and if there is ever any assistance that I can provide please don't hesitate to contact me.

Thank you,
Eric Treadway
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Raleigh
Senior Contributor
35 reviews 35 reviews
14 hotel reviews
Reviews in 17 cities Reviews in 17 cities
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed December 1, 2013 via mobile

We made reservations about a month out as it was Thanksgiving and we weren't sure how busy town would be. We decided to cut our vacation short by one day so I called a week in advance and made that change. When we arrived, someone has actually added a day to our stay and we were supposed to have checked in a day earlier and they still had us leaving a day later than we had planned. When we checked in, the girl at the front desk asked us if we had looked at the reservation as if we had done something wrong. It was an act of congress to get it changed. We had also booked a room for my mother in law which they had no record of. Luckily they weren't completely full and could accommodate us, but at a much higher rate. The rooms were like a lot of hotels in town - used up!! The bathroom smelled so bad of mold and urine that it was almost unbearable to shower in. Their outdoor area with pool and fireplace was really nice, though and the location can't be beat. Someone needs to do something.

  • Stayed November 2013
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric T, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review, December 4, 2013
Thank you for sharing feedback on your recent stay at our hotel. I always appreciate hearing from our guests - including items of opportunity. I apologize for the miscommunication and frustration with your reservation as our front desk department goes through a lengthy process each day to ensure that our guests receive exactly the stay expected. Once again, I apologize for the inconvenience and do hope that the next time you travel to the area you will consider staying with us again so we may better demonstrate the quality service and hospitality you deserve.

Thank you,
Eric Treadway
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed November 30, 2013

Lovely place. Is on a quiet side of Gatlinburg. Desk personnel were very friendly and helpful. Pool and exercise room were great. Lovely fire outside to chill next to but too cold to stand it for long. Rooms have everything you need. I have to say as a former housekeeper, I am dissatisfied though. Pure laziness with hair all in the bathroom and carpet dirty because of no vacuuming. I hope management decided to increase the pay a little and possibly could have better housekeepers. I know it's hard to find it but the housekeeping manager needs to check over rooms. We stayed on the 4 th floor. Again no gripes but the cleanliness. I would stay here again though and will recommend.

Stayed November 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric T, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review, December 4, 2013
Hello Debwhite2, thank you for choosing to stay with us and taking the opportunity to review your stay. While I'm very glad to see you had a great stay, I never like to see where things we can control prevented you from having an excellent stay. I promise you that my houseeking staff has seen this review and is using it for ongoing training. We will continue our efforts to get better daily and I hope that the next time you stay with us you will not experience that again. Thank you again and if there is ever any assistance that i can provide, please don't hesitate to contact me.

Thank you,
Eric Treadway
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Virginia Beach, United States
1 review
5 of 5 stars Reviewed November 29, 2013

Stayed just before thanksgiving and enjoyed the outdoor hottub and fire pit along with refreshingly tasty appetizers during a football game. Two tv's above the two sided fireplace in the lobby made it easy to spend time while waiting for the kids to play in the pool. Would definitely come again.

  • Stayed November 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric T, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review, December 4, 2013
Hi there John S, thank you for taking the time to reivew your stay with us. I'm pleased to see that you had a great time with us and that you would definitely come again. As a collective staff, we always like to see where folks had such a great time with us that they would not think twice about staying again. We want to have that opportunity to wow you and your family every time you visit Gatlinburg. Thank you for choosing to stay with us and if there is ever any assistance that I can provide for you please don't hesitate to contact me.

Thank you,
Eric Treadway
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hendersonville, United States
1 review
3 of 5 stars Reviewed November 28, 2013

Went up to Gatlinburg for ballgame weekend. Hotel was highly recommended but found hallways dirty, moldy smell in bath, elevators not working, no movie channels or DVD. For the price per night it could be a lot better with just a little extra care.

  • Stayed November 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric T, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review, December 4, 2013
Hello Gregory H, thank you for choosing to stay with us. i'm so sorry to hear that you did not find our hotel as enjoyable as the others who have highly recommended us. I promise to you that we will take this opportunity to use your review for ongoing training in our housekeeping department. I hope that you will give us a try again so that we can exceed your expectations for your next visit to Gatlinburg. Thank you again and if there is ever any assistance that I can provide please don't hesitate to contact me.

Thank you,
Eric Treadway
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
40 reviews 40 reviews
Reviews in 19 cities Reviews in 19 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed November 27, 2013 via mobile

We went to Gatlinburg for a weekend stay, arriving on Friday and leaving on Monday. The hotel was beautiful, large lobby with a fireplace and I was really impressed with the staff. Everyone was so helpful. The room was outstanding with a gas fireplace. They had a restaurant and a bar that we did not take advantage of because we have our favorite restaurants in Gatlinburg but you could tell the other patrons were enjoying them and they were available. They also have room service. The location is great, you can easily access by foot to all the downtown attractions.

  • Stayed November 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric T, Manager at Hilton Garden Inn Gatlinburg Downtown, responded to this review, December 4, 2013
Hello SusieQ5753, thank you for choosing to stay with us and taking the time to review your stay. I'm so glad to see that you enjoyed your stay with us. Thank you for mentioning that you were impressed by our staff. We want you to walk away feeling impressed every time you stay wtih us. I hope that you will continue to think of us first for your lodging choice for what we hope will be many more trips back to Gatlinburg. Thank you again and if there is ever any assistance that I can provide please don't hesitate to contact me.

Thank you,
Eric Treadway
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Gatlinburg Downtown

Address: 635 River Road, Gatlinburg, TN 37738
Phone Number:
Location: United States > Tennessee > Sevier County > Gatlinburg
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Gatlinburg
#1 Green Hotel in Gatlinburg
#2 Romantic Hotel in Gatlinburg
#5 Family Hotel in Gatlinburg
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Gatlinburg Downtown 3*
Number of rooms: 118
Official Description (provided by the hotel):
The Hilton Garden Inn Gatlinburg hotel in Tennessee is conveniently located on River Road less than 100 yards to the entrance of The Great Smoky Mountain National Park. Our hotel offers the natural attraction of the mountains and sounds of the nearby creeks. Come visit higher ground at our Hilton Garden Inn Gatlinburg. We are proud to be the very first hotel in the state of Tennessee to pursue our LEED (Leadership in Energy and Environmental Design) Certification, with many 'green' features including a chemical-free saltwater pool and hot tub, pervious hand-laid brick parking lot, in-room recycling and much more. Whether business, vacation, or weekend getaway brings you to Gatlinburg, Tennessee, our courteous hotel staff looks forward to welcoming you to our new home. ... more   less 
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Also Known As:
Hilton Garden Inn Gatlinburg Downtown Hotel Gatlinburg

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