Just returned from staying 4 days at the Hilton Garden Inn, location is perfect for walking around Gatlinburg and even better for visiting the Smokey Mountain Park. Our room faced the river and had a nice fireplace. Every member of the staff would greet you and ask how your day was going. We enjoyed sitting by the outdoor fire ring and sipping a cocktail in the evenings. The rooms were clean, spacious and well stocked. I would not hesitate to visit this hotel again. I stay in hotels 100+ nights a year and found this one to be one of the best. Several local restaurants were a short walk from the hotel. Hotel breakfast was very good. I did not receive any upgrades for being a diamond member (other than breakfast), but it really made no difference, as the accommodations were perfect.