We were passing through and needed a room, we did not have a reservation and Hilton accommodated us with short notice, room was spacious and very clean, front desk employees were very helpful in guiding us to activities that the kids would enjoy. Breakfast was great. We felt welcomed and the entire staff was very hospitable. Location was within walking distance to activities and restaurants too. Enjoyed our stay and will definitely stay here on our next trip to Gatlinburg.