This was our second visit to the Gatlinburg/Pigeon Forge area. We learned a lot from our first stay, and even more on our second. The number one thing I learned on my most recent stay, don't EVER rent from this company again.
Our cabin was mediocre at best, nothing to write home about. When we searched for a cabin we had three "must-haves". One was pet-friendly accommodations, privacy and wi-fi. The drive way was very small, barely room for our mini-van and there was NO yard for our dogs. The pictures we saw when we rent the cabin online were perfectly staged to make it appear there was privacy, there wasn't. We were in a neighborhood with lots of other cabins. We decided to make the best of it and over look the stains on the carpet from other guests dogs, and the lousy wi-fi, and the smelly hot tub I refused to get in after the first night.
When I checked out via their app, which didn't work well because of the poor wi-fi I listed the things that we were dissatisfied about. Three days after we got home (800 miles away) I got a phone call stating that they were charging my card over $100 for pet stains on the carpet and couch. When I called to discuss I was given attitude and quickly realized they were not concerned about me ever returning to their cabins because they treated me like a criminal. I requested photos and locations of the stains and was sent blurry pictures of stains with no indications of where the stains where in the cabin the stain was or proof that it was even cleaned. We learned a valuable lesson, when renting you should take photos and report to them any stains upon arrival (we thought we would overlook it since it's a pet-friendly cabin, accidents happen).
My complaint is the treatment I got when I called, if the customer is important to you, you don't talk to them the way I was talked to. It was disrespectful and I choose to not do business with this company ever again.
However, I love the area and will definitely be returning.
- Also Known As:
- Acorn Cabins Hotel Gatlinburg