We had a most enjoyable stay here at the Hampton Inn. We had just walked out of our other hotel that was completely unacceptable. We stepped into the lobby of the Hampton and instantly felt at ease and comforted from the jarring experience at the other hotel. Ivan was at the front desk and was just as nice and helpful as he could be. He discounted our room, which I greatly appreciated. He listened to our woes regarding the other hotel and was instantly on the phone with their customer relations dept to try to make things right for us. He then discounted our room again in an effort to make up for the unfair charges at the other hotel! He was very helpful in making suggestions for dinner and just made us comfortable. The room was very nice and clean. Love the fireplace and the creek view. So nice to leave the door open and listen to the water. Great water pressure in the shower, and nice to have both a microwave and a fridge. Bed was comfortable, as I've come to expect at Hampton Inns. My only very small complaint is that the rooms are on outdoor corridors and the walkways were slippery from the rain. They could use some kind of non-skid coating. Other than that we couldn't have been happier with the room, the location, and the service.
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- Also Known As:
- Hampton Inn Gatlinburg Hotel Gatlinburg
- Gatlinburg Hampton Inn