We wanted to love this hotel but overall it was disappointing.
What we liked:
1. the pool and mini golf were great for our young kids
2. great location - within walking distance to the shopping district
3. Free parking
4. Super friendly front desk staff
6. Delicious breakfast buffet
What we didn't like:
1. Paper thin walls
2. Bathtub didn't drain. There is nothing grosser than being ankle deep in water while taking a shower, especially when you know it's because the drain is clogged with other peoples' hair. We called the front desk and they called maintenance but maintenance never came. They promised to send maintenance the next day but apparently they didn't because it was exactly the same the next night.
3. Plumbing problems, the toilet wouldn't stop running after we flushed it so we had to lift the lid to pull the chain. Gross.
4. Noisy air conditioning unit. We ended up turning it off because of the noise, but then couldn't sleep because the room got too hot. We kept going back and forth and didn't get much sleep
5. The waitress at the breakfast buffet had absolutely no idea how to handle a family with allergies. My child has a severe peanut allergy so we asked the waitress which foods we should avoid on the buffet. Apparently she never heard that question before because she looked really confused, blinked a couple of times and then shrugged. She said that she didn't know, which I might forgive, but she didn't make any effort to find out and didn't ask the chef. Not good! Peanut allergies are life-threatening (at least ours is) so we were very concerned about the lack of training, knowledge or concern.
- Reservation Options:
- TripAdvisor is proud to partner with Orbitz, Booking.com, Expedia, BookIt.com, Priceline, Tingo, Travelocity, Despegar.com, Hotels.com, BookingOdigeoWL, Venere and Agoda so you can book your Glenstone Lodge reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Glenstone Hotel Gatlinburg