We stopped here because the drive from Canyon de Chelly, AZ to Pink Coral Sand Dunes State Park, UT was too far.
Page, AZ is one hour behind Canyon de Chelly, AZ. AZ does not observe Daylight Saving Time, but the Navajo Reservation in AZ does observe DST. Gets confusing.
We had made reservations For the Best Western View of Lake Powell Hotel and were locked in or lose $.
(Best Western on Rim view Dr. in Page, AZ)
It was A Big, BIG disappointment:
1. No microwave in room
2. No refrigerator in room.
3. No Pool (being renovated)
4. No Spa
5. No Exercise room (Big Disappointment for me).
I would have looked for another hotel, but Best Western has got you because of the 72 hour cancellation policy.
They told us we could go down the street to another Best Western. Then go to the front desk and make arrangements to use their pool and exercise room. A "Customer Oriented" business would have had that all pre-arranged for their customers.
Very, very inconvenient.
Also I need a refrigerator for my diabetic supplies. However, they let us use their refrigerator in the office. Again very, very inconvenient.
One or 2 things wrong, I could live with, but this is ridiculous. Especially since I specifically request a refrigerator and exercise room when reserving rooms with Best Western.
We already have another 2 nights booked and I’m sorry we do. This is enough to make me think about not staying at Best Westerns in the future.
Best Western should have warned us about the "no-longer-available necessities/amenities when making our reservation, most especially because I asked. At the very least, the price of the room should have been discounted, because the only reasons for booking no longer exist!
Breakfast was Standard Cereal, hard boiled eggs, coffee, waffles, bread and yogurt with fruit cocktail.
Another thing that really annoys me is Best Western's reply to your concerns. They send you a form email that has exactly the same wording, no matter which BW motel or hotel manager is answering you. Their managers must be given a book during training from which they can quote. Tells you a lot about Best Western's true feeling towards their customers.
Call the hotel directly before making a reservation and ask if their amenities have been repaired/re...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
December 29, 2012
Thank you for your comments. We apologize that our hotel amenities did not meet your expectations. We are making many new improvements this winter. We hope you will come back again to see the difference.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.