Stayed in Page for a night at this hotel with my wife. It was during the low season so the hotel was very quiet. The room was spacious and clean and it's a decent stopover. Staff was friendly and helpful. However the hotel itself looks quite dated and the complimentary breakfast needs some improvement.

I stay in page Arizona fairly often and have tried this hotel for the first time and was pleased with the rooms and breakfast. Although it could stand a little rehabbing I found this place very acceptable.

This was probably the most soulless place I stayed during my tour of the West coast, and sadly it was also the place I woke up on Christmas Day! Depressing!

It's perfectly fine for a stopover, though pretty dark with just lamps and no main light in the rooms. The breakfast was rubbish - the juice machine wasn't working so there was nothing to drink and there wasn't much of a selection, plus the dining area was just a few tables off the main hallway.

All our rooms had inter-connecting doors so you could hear the neighbours through them, and people were loud in the corridors until the early morning.

I booked a one-bedroom suite with two queen beds for four of us at Holiday Inn Express in Page, Arizona. When I checked in, as a Priority Club platinum member, I inquired for the possibility of a complimentary upgrade to a two-bedroom suite. The receptionist told me that all other suites were booked, but she could give me another separate regular room. After confirming with her that the second room was complimentary, I gladly accepted the offer. However, when I checked out the second morning, I was presented with a piece of paper for my signature, which showed that I would have to pay for the second room for $80. I was really surprised because I was sure the second room was offered free of charge. I would certainly not have taken the second room if it had not been for free because the original one-bedroom suite that I booked could adequately accommodate us four. Of course I refused to sign the paper and the manager was called in to solve the dispute. Instead of working out the issue with me directly, she called in the receptionist on duty the previous night, said either me or the receptionist would have to pay for the room, and let the two of us confront with each other in the lobby. Obviously not wanting to pay for the room, the receptionist denied that the second room was complimentary and accused me of lying. The manager also talked to a friend of mine who was with me at the check-in, who confirmed that my statements were true. Despite that, the manager told me that since she “couldn’t tell who was telling the truth”, she “had no choice but to trust her employee, the receptionist”. That was just shy of directly calling me a liar and I felt very much insulted by that. With no hope of solving the issue with hotel staff members on site, I refused to sign the paper and left.

Beside this billing issue, this Holiday Inn Express is in much worse shape than the many other HIE I have stayed in. The carpets in the room and in the hallway have lots of stains; there are cracks in the bathtub; the walls are paper thin and we could hear our neighbor snore; the internet is very slow. In retrospect, I shouldn’t be surprised about these issues because based on my experience, this hotel only cares about your money, not you as a guest! I would never imagine that any hotel management would actually encourage a confrontation between a guest and a hotel employee by placing the room charge at stake. I would also never imagine that any hotel management would tell a guest to his face that he can’t be trusted even when he has witness to back up his accounts. I will NEVER come back to this hotel, and I will definitely NOT recommend it to anyone. Page is a great place to visit, but your money is better spent if you stay in other hotels in town.