We booked our tour a day in advance. The girl on the phone (who wasn't very friendly at all) told us to show up an hour before the tour starts. We did but when we talked to them, they told us that the tour was sold out. We told them that we had a reservation but that didn't matter to them. Nope. It was sold out and we weren't able to do it. We drove hours out of our way to do this tour. And to get onto another tour at that point was about a four hour wait and that was just a general tour, not a photo tour.
When we expressed our feeling with a number of different people working there, they were less than sympathetic. One person ever laughed at us. Horrible, incredibly unfriendly people.
We were told that most the tour companies there are run by the same family so really, they have zero competition and therefore couldn't care less about offering decent customer service. Such a disappointment. Really wanted to see this place cause obviously it's beautiful but the entire experience left such a bad taste in my mouth, I doubt I will ever see it in this lifetime.
Also, make sure you have cash cause that's all they will take. You think the girl on the phone would have told you that in advance too but no…not helpful at all.
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