On a recent trip to Gustavus we learned the hard way that the Gustavus Inn has a “policy” of bumping dinner guests if they end up with enough guests staying at the Inn to fill their dining room, even if the dinner guests have reservations. We live in nearby Juneau and made plans last spring to stay at a friend’s cabin in Gustavus in July. We made reservations for dinner at the Inn months in advance because we know summer is a busy time for Gustavus. On the afternoon of the day of the dinner, when we were already in Gustavus, the Inn called to inform us that our dinner reservation was canceled because they had just booked more overnight guests and there was no room at the table. The owner was unapologetic, telling us that we were told of their policy when we made the reservation. We weren’t told. If we were, we wouldn’t have tried to eat at the Inn. After all, what’s the use of a reservation that can be canceled with little advanced warning? I’ve since heard that the Inn canceling dinner reservations is a common occurrence. Fortunately for us, we were welcomed for dinner at the Bear Track Inn. The food there was delicious and the ambiance pleasant and I recommend it as a place to stay or dine for your Gustavus visit. Lisa W.
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